I WANT MY NUMBER BACK WITH CELLC

AM SO UNHAPPY WITH THE LEVEL OF SERVICE I RECEIVED FROM YOU GUYS FIRSTLY 2017 WHEN I CLOSED MY JET ACCOUNT I WAS TOLD THAT THE AIRTIME IS ALSO CANCELLED 2018 I FOLLOW UP YOU GUYS ADVISED THE SYSTEM SHOWS IT CLOSED BUT EITHER WAY I WAS STILL RECEIVING THE AIRTIME TOPUP EVERY MONTH ON THE 15 EVEN NOW I TRIED TO PORT MY NUMBER TO TELKOM WITH NO SUCCESS I CALLED CELLC THEY TOLD ME MY NUMBER IS WITH YOU GUYS ON THE 07/08/2019 I CALLED IN AND I SPOKE TO THE CONSULTANT WHO ADVISED IT CANCELLED I THEN RECEIVED SMS READING AS (YOUR CANCELPRODUCT CALL HAS BEEN LOGGED REF :EDC******* AND I WAS ADVISED I WILL GET ANOTHER CONFIRMATION SMS I NEVER DID AND CELLC SAID MY NUMBER IS STILL NOT WITH THEM I HAVEN'T RECEIVED AND COMMUNICATION FROM YOU GUYS TODAY I CALLED AGAIN FOR FOLLOW UP SPOKE TO NOLUTHANDO SHE SAID THE SYSTEM SHOWS MY NUMBER WAS MOVED EVERYTHING FINALISED SHE SAID SHE WILL FOLLOW UP WITH THE PERSON WHO WAS DEALING WITH QUERY LAST WEEK SHE TOLD ME I SHOULD CALL AT 13H00 TO GET FEEDBACK WHEN I CALLED I WAS TOLD SHE WENT TO LUNCH I HAD TO EXPLAIN TO SOMEONE AGAIN MY PROBLEM WHICH WAS MOJALEFE WHO SEEMS TO BE VERY HELPFUL BUT SAID HE WILL ESCALATE IT TO THE SUPERVISOR I MYSELF AGAIN NEED TO CALL AGAIN TOMORROW AT 12H00 TO GET FEEDBACK FROM YOU GUYS IMMEDIATELY I GOT RECEIVED THAT AIRTIME AGAIN ON THE 15 I KNEW YOU ARE FAILING TO DO YOUR WORK AND FAILING YOUR CLIENT AS WELL MY REF; *** NUMBER IN QUESTION ***