BB
Boniswa B
1 reviews | Active since Oct 2023
11 Oct 2023, 14:11
I took out a contract with them and the phone is being used by my son
I took out a contract with them and the phone is being used by my son. For the past two months they have been taking double instalments from my account and each time I reach out to them it's the same thing they will ask for the bank statement send it to them and they confirm yes they see that they have taken money more than they should have and then you will never hear from them again
Helpful (0)
Replies (4)0
Replies (4)
Blue Label Connect's replyOfficial
12 Oct 2023, 11:44Good day Miss Boniswa
Thank you for your Hello Peter query.
Please note that we have escalated your billing query to the respective department for assistance and we have also sent you an email with an escalation process to resolve your query.
Kind regards
Thembinkosi
Thank you for your Hello Peter query.
Please note that we have escalated your billing query to the respective department for assistance and we have also sent you an email with an escalation process to resolve your query.
Kind regards
Thembinkosi
Blue Label Connect's reply12 Oct 2023, 11:44
Official
Good day Miss Boniswa
Thank you for your Hello Peter query.
Please note that we have escalated your billing query to the respective department for assistance and we have also sent you an email with an escalation process to resolve your query.
Kind regards
Thembinkosi
Thank you for your Hello Peter query.
Please note that we have escalated your billing query to the respective department for assistance and we have also sent you an email with an escalation process to resolve your query.
Kind regards
Thembinkosi
BB
Boniswa B's updateReviewer Update
12 Oct 2023, 11:58Hi Thembinkosi
That is the story of my life thatthe matter will be escalated and the relavent Tema will be contacted. What happend to the last escalation that was going to the billing team?
Now its going to the billing team again wow you guys are a **** I won't lie and I am warning as many people as I can regarding you and your **** escalations.
I know for a fact nothing will happen. You are just replying for the sake of show but you know the company is a ****.
That is the story of my life thatthe matter will be escalated and the relavent Tema will be contacted. What happend to the last escalation that was going to the billing team?
Now its going to the billing team again wow you guys are a **** I won't lie and I am warning as many people as I can regarding you and your **** escalations.
I know for a fact nothing will happen. You are just replying for the sake of show but you know the company is a ****.
BB
Boniswa B's update12 Oct 2023, 11:58
Reviewer Update
Hi Thembinkosi
That is the story of my life thatthe matter will be escalated and the relavent Tema will be contacted. What happend to the last escalation that was going to the billing team?
Now its going to the billing team again wow you guys are a **** I won't lie and I am warning as many people as I can regarding you and your **** escalations.
I know for a fact nothing will happen. You are just replying for the sake of show but you know the company is a ****.
That is the story of my life thatthe matter will be escalated and the relavent Tema will be contacted. What happend to the last escalation that was going to the billing team?
Now its going to the billing team again wow you guys are a **** I won't lie and I am warning as many people as I can regarding you and your **** escalations.
I know for a fact nothing will happen. You are just replying for the sake of show but you know the company is a ****.
Blue Label Connect's replyOfficial
12 Oct 2023, 12:53 Good day Miss Boniswa
Please note that we can only assist you with network related queries such as sim swaps, blacklisting, PIN & PUK etc. on social media platforms such as Hello Peter.
Any billing or account related queries are to be escalated to the relevant department which we have provided you with the contact details for.
We apologize on the behalf of the accounts department if it seems that we do not care for our customers as Blue Label Connect, however, we do not have access to your account to assist you with account-related queries.
We have identified the lack of responsiveness from the accounts department, and it is currently being investigated and will be dealt with accordingly.
Thank you for understanding.
Thembinkosi
Please note that we can only assist you with network related queries such as sim swaps, blacklisting, PIN & PUK etc. on social media platforms such as Hello Peter.
Any billing or account related queries are to be escalated to the relevant department which we have provided you with the contact details for.
We apologize on the behalf of the accounts department if it seems that we do not care for our customers as Blue Label Connect, however, we do not have access to your account to assist you with account-related queries.
We have identified the lack of responsiveness from the accounts department, and it is currently being investigated and will be dealt with accordingly.
Thank you for understanding.
Thembinkosi
Blue Label Connect's reply12 Oct 2023, 12:53
Official
Good day Miss Boniswa
Please note that we can only assist you with network related queries such as sim swaps, blacklisting, PIN & PUK etc. on social media platforms such as Hello Peter.
Any billing or account related queries are to be escalated to the relevant department which we have provided you with the contact details for.
We apologize on the behalf of the accounts department if it seems that we do not care for our customers as Blue Label Connect, however, we do not have access to your account to assist you with account-related queries.
We have identified the lack of responsiveness from the accounts department, and it is currently being investigated and will be dealt with accordingly.
Thank you for understanding.
Thembinkosi
Please note that we can only assist you with network related queries such as sim swaps, blacklisting, PIN & PUK etc. on social media platforms such as Hello Peter.
Any billing or account related queries are to be escalated to the relevant department which we have provided you with the contact details for.
We apologize on the behalf of the accounts department if it seems that we do not care for our customers as Blue Label Connect, however, we do not have access to your account to assist you with account-related queries.
We have identified the lack of responsiveness from the accounts department, and it is currently being investigated and will be dealt with accordingly.
Thank you for understanding.
Thembinkosi
BB
Boniswa B's updateReviewer Update
12 Oct 2023, 13:26Hi Thembinkosi,
The accounts department is non existent to be honest and the number you have provided ending in 1620 does not exist either as I have tried calling it numerous times and it will ring onces and ends.
I am going to wait this one and see as I have been doing all this while and I can bet my life nothing will happen. You say lack of response from the accounting team I on the other side do not have a word for a department that clearly has ghosts working there. Two months and no resolution instead the money keeps on being taken from my account.
Great Service indeed.
The accounts department is non existent to be honest and the number you have provided ending in 1620 does not exist either as I have tried calling it numerous times and it will ring onces and ends.
I am going to wait this one and see as I have been doing all this while and I can bet my life nothing will happen. You say lack of response from the accounting team I on the other side do not have a word for a department that clearly has ghosts working there. Two months and no resolution instead the money keeps on being taken from my account.
Great Service indeed.
BB
Boniswa B's update12 Oct 2023, 13:26
Reviewer Update
Hi Thembinkosi,
The accounts department is non existent to be honest and the number you have provided ending in 1620 does not exist either as I have tried calling it numerous times and it will ring onces and ends.
I am going to wait this one and see as I have been doing all this while and I can bet my life nothing will happen. You say lack of response from the accounting team I on the other side do not have a word for a department that clearly has ghosts working there. Two months and no resolution instead the money keeps on being taken from my account.
Great Service indeed.
The accounts department is non existent to be honest and the number you have provided ending in 1620 does not exist either as I have tried calling it numerous times and it will ring onces and ends.
I am going to wait this one and see as I have been doing all this while and I can bet my life nothing will happen. You say lack of response from the accounting team I on the other side do not have a word for a department that clearly has ghosts working there. Two months and no resolution instead the money keeps on being taken from my account.
Great Service indeed.