I honestly regret answering a phone call I received approximately four months ago, where the caller ID indicated Makro and the consultant introduced themselves as calling from RCS. At the time, I had no idea that answering that call would lead to the problems I am experiencing today. Following that call, I ended up dealing with a transaction involving Blu Label Connect. What has been particularly confusing to me is that when I started contacting RCS to resolve the matter, I was referred to Blu Label Connect, and I discovered that there is a relationship between the two companies in relation to the transaction. As a customer, this was extremely confusing because the original call was presented to me as being from Makro/RCS, while I subsequently found myself dealing with Blu Label Connect. My concerns started with the way the transaction was presented and processed. In my experience, the information provided did not make it sufficiently clear that the full amount would be debited upfront while I would also be expected to make monthly instalment payments.I subsequently cancelled the transaction, and the device was collected. Despite the cancellation and collection of the device, I am STILL waiting for my refund. This matter has now been going on since May 2026, and I have spent months following up to get my own money back. On 23 July 2026, I was advised that my query had been escalated to management and that feedback regarding the refund adjustment would be provided once management reverted. Despite this, I am still waiting for the refund and a proper explanation. What makes the situation even more frustrating is that my *** account continues to accumulate charges, interest and/or penalties while I am waiting for the refund relating to this cancelled transaction.