VN
Vumani N

1 reviews | Active since Oct 2020

27 Sept 2023, 13:15

I have never been sworn to like that.

Greetings I have a concern, I recieved a call from one of your sales people. He wanted to offer me a product, and I kindly allowed the person an opportunity to talk even when I was driving. It turned bad when I said I currently cannot take another credit due to the fact that I have an outstanding.

The consultant rep**** by saying it's still okay even when you have an outstanding shortfall. I therefore told him that the reason I am mentioning my shortfall it's because I need an iPhone and it's the only phone I would settle for on credit.

He then handled the objection by saying I must be considerate of my financial situation and not just pick and choose what I want, and who do I think can offer me a better phone with my current situation, he further went on to say my credit score is bad. I asked what is it sitting on. He rep**** by saying on zero whereas that was not true. I know my score I track it very well. He further went on to swear 🤬 at me telling me I'm old for such bad credit.

I have the recording of the call. I would like to speak with that agent in person. Or I'll have to take this issue up with my attorney to persua a legal case against the organisation.

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Replies (3)
Blue Label Connect
Blue Label Connect's reply03 Oct 2023, 12:10
Official
Good day Mr. Ngcobo

Thank you for taking my call yesterday.

Please advise when we can call you back again as you were not available on call earlier today.

Kind regards

Thembinkosi
VN
Vumani N's update03 Oct 2023, 17:41
Reviewer Update
Hi Thembinkosi

I hope that you are well

Please call me tomorrow anytime after 11:00 am.

Apologies I tried to answer your call but the reception was bad.

Regards
Vumani Ngcobo
Blue Label Connect
Blue Label Connect's reply12 Oct 2023, 12:55
Official
Good day Mr. Ngcobo 

Please confirm what time we can call you today?

Kind regards

Thembinkosi