LM
Leah M
1 reviews | Active since Mar 2026
30 Mar 2026, 11:13
I have been paying for a cellphone i do not have
I bought a contract cellphone online it was delivered but the it was not what they sold me over the phone i called the company i asked them to send a courier i don't like the phone, the very same day it was delivered but the courier came the following day i am now black listed and i have paid for the phone that i ddnt use they send me a paid up letter but still calling me even worse i can't do anything as my name is still showing that i owe blue label
Helpful (0)
Replies (2)0
Replies (2)
Blue Label Connect's replyOfficial
01 Apr 2026, 08:41 Good day,
Thank you for reaching out and bringing the matter to our attention, we would like to apologize for the inconvenience caused. Kindly note that we are currently reviewing your query and will provide you with feedback promptly.
Kind regards
BLC Customer Service
Thank you for reaching out and bringing the matter to our attention, we would like to apologize for the inconvenience caused. Kindly note that we are currently reviewing your query and will provide you with feedback promptly.
Kind regards
BLC Customer Service
Blue Label Connect's reply01 Apr 2026, 08:41
Official
Good day,
Thank you for reaching out and bringing the matter to our attention, we would like to apologize for the inconvenience caused. Kindly note that we are currently reviewing your query and will provide you with feedback promptly.
Kind regards
BLC Customer Service
Thank you for reaching out and bringing the matter to our attention, we would like to apologize for the inconvenience caused. Kindly note that we are currently reviewing your query and will provide you with feedback promptly.
Kind regards
BLC Customer Service
Blue Label Connect's replyOfficial
20 Apr 2026, 09:11Good day,
We have conducted a full review of the matter. Our records confirm that the charges app**** to the account were accurate and in line with the agreed terms and conditions. Additionally, there are no records reflecting that the device was returned or collected.
We have conducted a full review of the matter. Our records confirm that the charges app**** to the account were accurate and in line with the agreed terms and conditions. Additionally, there are no records reflecting that the device was returned or collected.
As such, no refund is due.
The account has since been settled on the 04-02-2026, a paid-up letter has been provided, and a request has been submitted for the update/removal from the ITC.
Should you require any further clarification, please feel free to contact us directly so we may assist you further.
Regards
Tshepang
Regards
Tshepang
Blue Label Connect's reply20 Apr 2026, 09:11
Official
Good day,
We have conducted a full review of the matter. Our records confirm that the charges app**** to the account were accurate and in line with the agreed terms and conditions. Additionally, there are no records reflecting that the device was returned or collected.
We have conducted a full review of the matter. Our records confirm that the charges app**** to the account were accurate and in line with the agreed terms and conditions. Additionally, there are no records reflecting that the device was returned or collected.
As such, no refund is due.
The account has since been settled on the 04-02-2026, a paid-up letter has been provided, and a request has been submitted for the update/removal from the ITC.
Should you require any further clarification, please feel free to contact us directly so we may assist you further.
Regards
Tshepang
Regards
Tshepang