I do not understand why the blue label connect accusing their clients for being in arears

Good day,

We trust you are well.

Following our telephonic conversation today at 11:24, we requested supporting documentation to enable a further investigation and provide accurate feedback. However, the call was disconnected by you.

Please be advised that a detailed review of your account has been conducted. All recorded payments received have been verified and are deemed accurate as reflected on your account.

Furthermore, kindly note that there is an outstanding balance accrued from 12 February 2026 to date. Due to the sensitive nature of this information, a detailed breakdown has been sent to you via email for your review.

Should you have any supporting documentation indicating otherwise, kindly forward it to *** so that we may reassess the matter and assist accordingly.

If you require any clarification or would like to make payment arrangements regarding the outstanding balance, please do not hesitate to contact us.

Regards,
Tshepang