I cannot understand why the people in accounts cannot do their jobs properly

Good day,

Thank you for bringing this matter to our attention.

Following a thorough review of your query and the supporting documentation provided, we can confirm that the bank statement reflecting the debit order payments has been received and reviewed.

Our investigation found that while the payments were successfully processed by your bank, they have not yet been allocated to your account on our system. To resolve this, the matter has been escalated to the relevant department, and a payment allocation request has been submitted for processing.

Once the allocation has been completed, your account will be updated accordingly, and any arrears reflected due to the unallocated payments will be amended where applicable.

We appreciate your patience while this process is being finalized and remain committed to resolving the matter as quickly as possible. We will continue to monitor the progress and provide updates where necessary.

Regards,

Tshepang