HTC Wildfire E3 not working

March or April i took a contract with Blue label connect, then the phone's speaker was dead. on the 21/04/2020 i log a call where a phone was collected for repair. then i got the phone back. the phone did not even last a month it just went off, i have tried charging and putting it on but it does not open. on the 31/05/2022 I log a call where I was told that they will send a courier to collect the phone. I even tried asking them to change the brand since this phone is having issues. now is on the 13 still the phone is not collected and I don't have a phone. come 25th they will deduct the debit order from my account. Why I am paying since I don't currently have no phone. This branch is not guaranteed since is giving me problems. The brand is HTC Wildfire E3. This contract is new but I'm facing challenges with it not sure exactly what to any more.