CV
Coral-Ann Viviers
1 reviews | Active since Jun 2025
05 Jun 2025, 11:04
HTC Phone not working
Started my contract in November 2024. I had my HTC phone delivered. By March the phone would not charge, and there was no sound. Sent it back and waited almost a month for the phone to be repaired and sent back. Less than a month after the phone was returned, I have the same charging issue. Trying to get through to Blue Label Connect is impossible, and I cannot be without my phone again. I pay R499 every month and expect to get the service and phone I pay for.
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Blue Label Connect's replyOfficial
09 Jun 2025, 11:24Good day Coral-Ann,
Thank you for reaching out to us, and we are truly sorry to hear about the issues you’ve been facing with your HTC phone and the difficulties in getting the matter resolved. We can completely understand your frustration, especially since the charging issue has persisted even after the phone was repaired and returned to you.
We aim to provide both quality products and excellent customer service, so it’s concerning that we’ve fallen short in your case. We understand how important it is to have a working phone, and we’ll do everything we can to get this sorted out swiftly for you.
Thank you for your patience, and we’ll be in touch with updates soon.
Kind Regards
BLC Customer Care Team
Thank you for reaching out to us, and we are truly sorry to hear about the issues you’ve been facing with your HTC phone and the difficulties in getting the matter resolved. We can completely understand your frustration, especially since the charging issue has persisted even after the phone was repaired and returned to you.
We aim to provide both quality products and excellent customer service, so it’s concerning that we’ve fallen short in your case. We understand how important it is to have a working phone, and we’ll do everything we can to get this sorted out swiftly for you.
Thank you for your patience, and we’ll be in touch with updates soon.
Kind Regards
BLC Customer Care Team
Blue Label Connect's reply09 Jun 2025, 11:24
Official
Good day Coral-Ann,
Thank you for reaching out to us, and we are truly sorry to hear about the issues you’ve been facing with your HTC phone and the difficulties in getting the matter resolved. We can completely understand your frustration, especially since the charging issue has persisted even after the phone was repaired and returned to you.
We aim to provide both quality products and excellent customer service, so it’s concerning that we’ve fallen short in your case. We understand how important it is to have a working phone, and we’ll do everything we can to get this sorted out swiftly for you.
Thank you for your patience, and we’ll be in touch with updates soon.
Kind Regards
BLC Customer Care Team
Thank you for reaching out to us, and we are truly sorry to hear about the issues you’ve been facing with your HTC phone and the difficulties in getting the matter resolved. We can completely understand your frustration, especially since the charging issue has persisted even after the phone was repaired and returned to you.
We aim to provide both quality products and excellent customer service, so it’s concerning that we’ve fallen short in your case. We understand how important it is to have a working phone, and we’ll do everything we can to get this sorted out swiftly for you.
Thank you for your patience, and we’ll be in touch with updates soon.
Kind Regards
BLC Customer Care Team