Horrible horrible company

Blue label connect is most horrible company I have ever came across when it comes to providing service to a customer. Today I received a call when I asked who is calling and where the person is calling from the person dropped the line. I called the number back I get through to blue label connect customer service I tell the advisor I got a call from this number but the person dropped the line when I asked the above. She then said she can't see why I was contacted. I then asked th advisor how can you see this you didn't do any verification she then proceeded with asking me for my ID number after giving my ID number she then says she doesn't know why I was called I then asked her do you guys know anything in your call centre and she drops the line.

I had a complaint I logged with blue label connect in December where I called in twice on the same day and sent an email and I called the next day as well. No one made contact with me regarding my complaint and as I told the advisor I spoke to in December I will reverse and cancel my debit order if i don't get a call back, no one called me back neither have I received a response to my email (till today I have not received a response to an email sent in December). I then cancelled my debit order and reversed the payment in January. someone eventually contacted me in the beginning of February but they contacted me regarding the failed debit order and the payment that returned. When I told her about my compalint she couldn't see anything on the system and dropped the line. Someone called back about 10 minutes later and it was a different person, I told her I just spoke to someone who dropped the line and she said she couldn't see any of this and I gave her the duration of the call. She could then apparently see the calls I made in December and I told her I want a manager call back which she said she will arrange and I gave a time for a call back. No one called me back or even bothered sending me an email.