GG
Garreth G
1 reviews | Active since Sept 2020
20 Apr 2026, 12:32
Horrible Company
I am sick and tired of fighting with BLC. After 2 months of trying to get my phone into repairs I am now fighting with these damn people to get my phone returned. Initially the phone was accepted to be repaired with no cost as it is under warranty now I'm being told I have to pay R1400.00 to which the phone they keep telling me I own is not even the phone. I must now pay every month for a phone I don't even have with me and no confirmation of it being returned. Every time I call they hang up during the call and no call back either. If BLC does not sort out this issue ASAP I am taking this to the NCR and the Ombudsman as I can't keep fighting yet I'm paying for a service.
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Replies (1)
Blue Label Connect's replyOfficial
22 Apr 2026, 09:28Good day,
Please be advised as per the email sent you that the matter has been fully investigated.
The device was collected and assessed by the repair centre, where it was deemed beyond economical repair. A quotation for a replacement device was issued in line with the applicable terms and conditions.
The device was collected and assessed by the repair centre, where it was deemed beyond economical repair. A quotation for a replacement device was issued in line with the applicable terms and conditions.
As no payment was received within the required timeframe, the quotation expired and the device was processed in accordance with standard procedure.
Please also note that billing on the account continues as per the contractual agreement, and all charges have been reviewed and confirmed to be accurate.
Regards,
Tshepang
Tshepang
Blue Label Connect's reply22 Apr 2026, 09:28
Official
Good day,
Please be advised as per the email sent you that the matter has been fully investigated.
The device was collected and assessed by the repair centre, where it was deemed beyond economical repair. A quotation for a replacement device was issued in line with the applicable terms and conditions.
The device was collected and assessed by the repair centre, where it was deemed beyond economical repair. A quotation for a replacement device was issued in line with the applicable terms and conditions.
As no payment was received within the required timeframe, the quotation expired and the device was processed in accordance with standard procedure.
Please also note that billing on the account continues as per the contractual agreement, and all charges have been reviewed and confirmed to be accurate.
Regards,
Tshepang
Tshepang