RP
Rebecca P

1 reviews | Active since Jan 2021

26 Aug 2022, 08:58

Horrible company

You *******, so it's been a year since I have been trying to change my debt order date from the 15th to the last day of the month, they wanted proof of salary change so I emailed them my payslips but no one rep**** and they kept taking the money on the 15th until the 15th of June when I had no money in the account. I then called them and got banking information from a consultant and paid the payment of r329 on the 1st of July, I asked the consultant if I must send proof of payment they said no, a few days later I received alot of calls saying I am in arrears so I got the emailed address and sent the proof of payment, until now I am still being called to say that I have not paid for June so I refuse to pay anything more until someone updates me on my correct balance, every day I am called twice a day, I explain and there has been many promises about managers that will call to assist but no one calls me, I now have over 8 different emails which I emailed the proof of payment, I am more then happy to pay them but I want confirmation that my payment I did on the 1st of July was received. Every call they busy saying calls are record so go listen to your calls and see how many times I explained, acknowledge my payment and give me a correct balance and I will pay you even now. This is the most useless company who have agents that have an attitude even, your service is so ****ty and your phones lol you should be embarrassed to even sell such useless phones. I repeat I will not pay you until you acknowledge my payment via an email and if you want my email address it's *** go fetch the proof of payment and update your records. I thank you

0
Replies (15)
Blue Label Connect
Blue Label Connect's reply26 Aug 2022, 14:29
Official
Good Day Miss Perumal, we sincerely apologize for any inconvenience caused. Kindly  note that we have sent your query to our collections department for them check and provide you wit the correct statement. We will revert with feedback once received.

Thank you

Kind Regards
Sam
RP
Rebecca P's update29 Aug 2022, 14:06
Reviewer Update
Hi, I spoke to someone on Friday who said the issue has been sent to some department, then why is it today I am getting a call from an absolute rude consultant who is speaking over me when I talk and claiming again that I owe r900 something, I am tired of this company, someone needs to call me and sort this **** out, don't make useless consultants call me and talk nonsense, I can't keep explaining the same story over and over, if your calls are really records go use your ears and listen to it
Blue Label Connect
Blue Label Connect's reply30 Aug 2022, 08:26
Official
 Good Day Miss Perumal, kindly note that you account details have been rectified on our system. If you are still being contacted by our team for collection purposes today, please send us the number that is contacting you, and the name of the agent, and we will escalate this immediately.
Thank you
Kind Regards

Sam 
RP
Rebecca P's update01 Sept 2022, 16:05
Reviewer Update
Hi my account was debted today for r329 which is good news but I just received a call now from shile on +*** claiming again that I owe r987, I don't understand what is going on, do yourl not communicate with each other, is there no notes on the system, I don't get it
Blue Label Connect
Blue Label Connect's reply02 Sept 2022, 07:50
Official
Good Day Miss Perumal, we sincerely apologize for confusion. We will escalate the matter with our collections department and revert back as soon as feedback has been received.
RP
Rebecca P's update02 Sept 2022, 12:07
Reviewer Update
Thank you, can I please have confirmation of my payment and let me know what is my balance, also I spoke to someone who said my contract ends next year sometime but it really ends on the 15th December 2022,please can I get confirmation
Blue Label Connect
Blue Label Connect's reply05 Sept 2022, 08:48
Official
Good Day Miss Perumal, Kindly note that your payment for the August has been received. Kindly note as per our accounts department your contract end date will be 2023/01/31
RP
Rebecca P's update05 Sept 2022, 14:43
Reviewer Update
Okay thank you so much, you have been very helpful
Blue Label Connect
Blue Label Connect's reply05 Sept 2022, 16:00
Official
Good Day Miss Perumal, Thank you for your business and we look forward to your continued support. Should you require any further information, please do not hesitate to contact us on *** or *** for prompt assistance.

Thank you
Kind Regards
Sam
RP
Rebecca P's update08 Sept 2022, 13:04
Reviewer Update
Hi, yesterday I received a call from Jamie on ***, and she said that I owed r987 again now, I don't understand what is going on, I told her I made a manual payment on the 1st of July she said that she can see the proof of payment was received but wants me to still email it to her manager *** then she said my payment at the end of August was also received, I then asked how can my balance be r987 when you just confirmed that two payments was received it should only be r329, she then goes on to ask me to hold while she speaks to her manager, at this point she does not put me on hold or on mute and I can hear everything, there is no call center etiquette at all, i don't know if these agents are even asked to speak with respect or if the job is given to random people who have no respect.
Blue Label Connect
Blue Label Connect's reply08 Sept 2022, 13:29
Official
Good Day Miss Perumal, we deeply apologize for the inconvenience and we have escalated the matter with our collections department. Please rest assure that your account is not in arears with R987. We will inform you regarding the outcome of the matter as well.

Thank you,
Kind Regards

Sam
RP
Rebecca P's update08 Sept 2022, 14:30
Reviewer Update
Okay thank you
RP
Rebecca P's update16 Nov 2022, 12:02
Reviewer Update
Hi, I am so tired of this company, I got confirmation from you that I am not in arrears but now I am being called on a daily saying I owe r329 because I didn't pay on June when I clearly sent my proof of payment you acknowledged that it was received and there I no outstanding amount, each rude agent calls me and I explain, then they say okay a manager will call but no manager ever calls back, what the hell is going on, I can't be going over the same thing from July this is so unprofessional, I hate this company
Blue Label Connect
Blue Label Connect's reply16 Nov 2022, 14:43
Official
Good Day Mrs. Perumal as per our telephone conversation, thank you for emailing your bank statement regarding your payment for the 1st of July. Please note this has been sent through to our collections department so they can update your account accordingly. You should not get any calls regarding account arrears moving forward.

Thank you
Kind Regards
Sam
RP
Rebecca P's update23 Nov 2022, 21:28
Reviewer Update
Hi Sam, after I spoke with you on the 16th you advised that I did not pay in October which I have sent my bank statement to prove that the payment was made, did you receive my bank statement.

I would like to know what is going on also please can give me the amount I owe you guys so I can close this account and don't add a payment for October because I paid if you want my bank statement again I will gladly send it over, I am not in any arrears with you guys