MQ
Mervin Q
1 reviews | Active since Mar 2023
06 May 2024, 12:00
HORABLE/DIGUSTING/BAD/POOR SERVICE
UNHAPPY CUSTOMER
SINCE I HAD WROTE A REVIEW ABOUT BLUE LABEL CONNECT TO DATE THERE WHERE NO REPLY FROM THEM WHICH I THINK IS ABSOLUTELY HORABLE SERVICE .I AGAIN SPOKE TO AN AGENT TODAY AND SHE TOLD ME THAT THEY ARE WAITING FOR THEIR REPAIRS DEPARTMENT THAT DID NOT GIVE THEM FEEDBACK AS THEY ARE NOT DOING FOLLOW UP ..UNLESS THE CUSTOMER CALL THEY JUST ESCALATE THE QUERY .SO THERE NOTHING THAT THEY CAN DO .IAM DISGUSTED THAT A SO CALLED REPUTABLE COMPANY LIKE THIS CAN JUST IGNORE THE IMPORTANCE OF CUSTOMER SERVICE AND JUST ACT LIKE THEY DONT CARE ....BUT IF YOU SKIP THEM WITH 1 MONTHS PAYMENT THEY BLACKLIST YOU .....SO WHERE CAN I BLACKLIST THEM NOW ....AS THEY NOT STICKING TO SIDE OF THE CONTRACT IS TO PROVIDE ME WITH SERVICE
Helpful (0)
Replies (3)0
Replies (3)
Blue Label Connect's replyOfficial
10 May 2024, 12:52Hi,
Please check for feedback on the first review you wrote.
Thank you
Please check for feedback on the first review you wrote.
Thank you
Blue Label Connect's reply10 May 2024, 12:52
Official
Hi,
Please check for feedback on the first review you wrote.
Thank you
Please check for feedback on the first review you wrote.
Thank you
MQ
Mervin Q's updateReviewer Update
16 May 2024, 15:41Good day
After receiving the reply from Blue Label Connect .up to date still empty promises .
I called Blue label connect they advise me that they have received a quatation from the repairs that I need to pay R1200.00 and they will send me a mail to accept the quote ,and they claim that the damage to the phone is physical damage as i explain to the lady I send in the phone as the charging pin was not working and when you swipe the phone the screen was jumping .So I dont understand ,,,how the hell can that be physical damage as the phone is stil under warrantee until the contract end .
This people are taking people for a rid and I lost so much me being without a phone ....unauthorized transaction on my banking account because i dont have a phone to monitor my transactions .
Blue Label Service is beyond bad there is no bad word that can describe their service .i was promise that this will be escalated and i will be CC in ....but nothing Agents rushing through the calls just to get rid off you ...I will not pay a cent for the repair of this phone .....2 months now ...how is that for service .....
After receiving the reply from Blue Label Connect .up to date still empty promises .
I called Blue label connect they advise me that they have received a quatation from the repairs that I need to pay R1200.00 and they will send me a mail to accept the quote ,and they claim that the damage to the phone is physical damage as i explain to the lady I send in the phone as the charging pin was not working and when you swipe the phone the screen was jumping .So I dont understand ,,,how the hell can that be physical damage as the phone is stil under warrantee until the contract end .
This people are taking people for a rid and I lost so much me being without a phone ....unauthorized transaction on my banking account because i dont have a phone to monitor my transactions .
Blue Label Service is beyond bad there is no bad word that can describe their service .i was promise that this will be escalated and i will be CC in ....but nothing Agents rushing through the calls just to get rid off you ...I will not pay a cent for the repair of this phone .....2 months now ...how is that for service .....
MQ
Mervin Q's update16 May 2024, 15:41
Reviewer Update
Good day
After receiving the reply from Blue Label Connect .up to date still empty promises .
I called Blue label connect they advise me that they have received a quatation from the repairs that I need to pay R1200.00 and they will send me a mail to accept the quote ,and they claim that the damage to the phone is physical damage as i explain to the lady I send in the phone as the charging pin was not working and when you swipe the phone the screen was jumping .So I dont understand ,,,how the hell can that be physical damage as the phone is stil under warrantee until the contract end .
This people are taking people for a rid and I lost so much me being without a phone ....unauthorized transaction on my banking account because i dont have a phone to monitor my transactions .
Blue Label Service is beyond bad there is no bad word that can describe their service .i was promise that this will be escalated and i will be CC in ....but nothing Agents rushing through the calls just to get rid off you ...I will not pay a cent for the repair of this phone .....2 months now ...how is that for service .....
After receiving the reply from Blue Label Connect .up to date still empty promises .
I called Blue label connect they advise me that they have received a quatation from the repairs that I need to pay R1200.00 and they will send me a mail to accept the quote ,and they claim that the damage to the phone is physical damage as i explain to the lady I send in the phone as the charging pin was not working and when you swipe the phone the screen was jumping .So I dont understand ,,,how the hell can that be physical damage as the phone is stil under warrantee until the contract end .
This people are taking people for a rid and I lost so much me being without a phone ....unauthorized transaction on my banking account because i dont have a phone to monitor my transactions .
Blue Label Service is beyond bad there is no bad word that can describe their service .i was promise that this will be escalated and i will be CC in ....but nothing Agents rushing through the calls just to get rid off you ...I will not pay a cent for the repair of this phone .....2 months now ...how is that for service .....
Blue Label Connect's replyOfficial
23 May 2024, 08:25Good day,
Please advise if you have received the quote, because the quote does state the reasons or the results they found while assessing your device. If you have not, please advise for us to request one.
Regards,
Nkundele
Please advise if you have received the quote, because the quote does state the reasons or the results they found while assessing your device. If you have not, please advise for us to request one.
Regards,
Nkundele
Blue Label Connect's reply23 May 2024, 08:25
Official
Good day,
Please advise if you have received the quote, because the quote does state the reasons or the results they found while assessing your device. If you have not, please advise for us to request one.
Regards,
Nkundele
Please advise if you have received the quote, because the quote does state the reasons or the results they found while assessing your device. If you have not, please advise for us to request one.
Regards,
Nkundele