Horable Service

I am a customer for Blue Label Connect for almost 4 years. My payments are on time and my account is up to date .i have send my phone in for repairs on the 12 March 2024 and according to the repair centre there is a 7/14 period which i have waited . The period expired and I was patient and when i follow up i was told that they still waiting for feedback from their repairs .I spoke to an agent Yonwaba who said that he will escalate the problem and he will get back to me to date I did not receive any call from him and everytime I must call in ,just to get the some answer .This is unexceptable and the service is very bad.