High

In 2019 when covid-19 strikes online studies was our new norm, my wife wanted a cellphone for her studies. Fortunately Blue Lable Connect phoned to offer me a cel phone contract, sales department sold to me Samsung S11 for R319 but on delivery I received Ulle S11. I phone call center to complain about the device but due to time had to settle for less. Unfortunately within 2 weeks the device started freezing & I logged a call but my call was a waste of time as no one seemed to care about me. But I continued paying monthly installment of R319 for 9 months. In 2022 November I logged a complaint with CGSO case number ***, the outcome was in my favor and they phoned me to cancel D/O and told remaining balance will be written off as they are unable to refund my money as I lost the original packaging. As I was tired with all the nonsense and wanted all to go, but in my surprise early February 2023 received a call of paying my Blue Lable Connect. Things went bananas when I lost my son in April as I wanted some money when still waiting for my policies to pay out but the bank say I am flagged as a bad payer by this cellular company. This has impacted my life negatively as can't do nothing for my family. I want this company to pay me for all troubles & refund my money in the process. They are very arrogant and stubborn to their customers, staff insult customers, unprofessional with less trainings. Enough is enough something need to be done.