Help

Good afternoon my name is Donald Chavalala i was minding my own business when I received a call from a bluelabel connect consulted selling a cell phone the way she was talking to me i got convinced and after two weeks i received a wrong phone i phoned them same day i told them the phone i received its not the one i bought we cancelled they said they will refund me next Friday cause it was Thursday inserted of refund me they took another money please help its two months now...