CN
Chantell N

1 reviews | Active since Jun 2025

06 Jun 2025, 18:17

Game store RCS blue label dress your tech voucher ****

Shortly after getting my credit card, I received a call from an agent claiming that they are from RCS and they welcome new members with a R500 ‘Dress your Tech’ voucher as part of their “rewards program”. I accepted and a few minutes later, there was a R300 charge on the account under ‘Blue Label Mobile Subscription Content. I immediately called and had the card blocked yet a few days later, another charge went through. I contacted RCS on the 29th of April and was put through to blue label and the agent cancelled the subscription and gave me a reference number as “proof” as well as a email address to send my details for a refund. On the 16 of May, another R300 charge went through meaning the matter is still not fixed. This is ridiculous and I regret ever getting the credit card because there’s now R900 worth of charges that I did not KNOWINGLY sign up for. If there was transparency from the very beginning then non of this would have happened. I was promised a FREE voucher not a R300 subscription. I want the subscription cancelled, the charges reversed and a recording of the initial call made to me by the “RCS Agent” because I will be escalating the matter.

Sincerely

0
Replies (2)
Blue Label Connect
Blue Label Connect's reply09 Jun 2025, 13:20
Official
Good day Chantell,

Thank you for raising the issue with us, we apologize for the inconvenience caused to you. Kindly note that we do not pride ourselves in providing poor service to our client. 

We have sent a full outcome of the investigation via email, kindly check your inbox for the update.

Again, we apologize for the inconvenience and frustration caused.

Kind regards
BLC Customer Care Team
CN
Chantell N's update06 Jul 2025, 12:58
Reviewer Update
Shortly after, I received an email stating that the voucher subscription would be cancelled and a refund would reflect soon but Almost a month later I just received ANOTHER voucher that I do not want. I regret the day I took the credit card and answered that call.