Game store, RCS & Blue Label and its Employees are *****sters

. On 4 September 2025, I was contacted telephonically by an agent who claimed to be from Game Store. At no point did she disclose that she was actually acting on behalf of Blue Label Connect. Since I hold an account with Game, I trusted the call and continued the conversation. I was offered a Samsung A15 contract at R262 per month for 24 months. I verbally agreed to this. • On 8 September 2025, the phone was delivered to me. • I was later shocked to receive an invoice from Game Store indicating that R6,299 had been deducted from my account. This amount was never agreed to in the telephonic contract. When I enquired with Game Store on 11 September 2025, I was referred to Blue Label. Blue Label then refused to: Refund the R6, 299 deducted; Accept return of the phone, on the basis that I had "used their services." I requested a copy of the original call recording to verify the agreement so that I can use it to add on to legal actions I intend to take against them, but Blue Label indicated that they would only provide a transcript, not the original recording. 16 September 2025 at 10:48: Blue Label arranged for a courier (COURIERIT) to collect the device from my premises, which has been done. I am still waiting for their manufacturing company to confirm if they have received the A15 Samsung phone. "I don't understand how Blue Label Connect is allowed to make purchases on my account without my verification. They must have received numerous complaints from customers about this.