Funds not reflecting

Good day

Kindly assist me I have settled my account but when I call to check if it’s settled or not I’ve been told that there’s an outstanding amount and the below amount is not reflecting on your side, I need a settlement letter

Names: Fikile Getrude Mndebele ID number: ***08 6 Good day

Kindly assist me with the above matter I just don't understand why treating me like this, firstly your router never worked iv been sending emails to you for assistance but you never assisted me, now I have settled my account and I have sent you proof of payment but you promised to come back to me because my account still shows that I'm owing, I have paid my account on the 21st of September, how come the funds are not reflecting on your system? I regret choosing BLC your service is extremely poor Show quoted text Good morning

I'm writing this email with heavy heart I'm so disappointed with BLC, from day 1 I purchased a router that was not working I have been sending you guys email and calling you to help with the router but u failed to fix your it until I decided to settle the account, so now on the 22 of September if I'm not mistaken I paid the outstanding balance but when I request a paid up letter I've been told that the funds are not reflecting everything is correct account number and reference number but everyday I have been told that they will escalate the matter to the relevant department but there's no one who is assisting me, yoh guys your service is extremely poor from your agent to management. I want to get rid of this nonsense attend my email and I am going to expose BLC to all social media platforms I'll make sure, you guys you so evil and cruel