MH
Meagan H

1 reviews | Active since Feb 2021

16 Feb 2021, 09:43

********** SUBSCRIPTIONS (CELLC SMS AND MOBILE VAULT) ADDED TO MY EDGARS ACCOUNT SINCE 2018!!!

I've emailed and called numerous times. "Ruth" that responded to my emails stating "CANCELLATION AND REVERSAL IS BEING PROCESSED" went silent when I asked for the process and timeline for my refund. When I call in on *** I am told to wait and that your company DOES NOT HAVE A TIMEFRAME. Somehow, your company will refund me, but DOESN'T KNOW/ INFORM ME ABOUT AN AMOUNT for me to compare it to my calculations and statements.

When I ask how this happened and how Edgars could just load new SUBSCRIPTIONS ONTO MY ACCOUNT I'm yet again, met with silence! Edgars is also unable to answer this question. Till to date, EDGARS DOESN'T EVEN KNOW ABOUT THE CANCELLATIONS!!! I HAVE TO CALL YOU AND THEN EDGARS, YET YOU BOTH DONE BUSINESS ON MY NAME WITHOUT ME!!!!

Now, I'm telling you, I HAVE HAD IT!!! IM NOW RUNNING A PHONE BILL TRYING TO GET ANSWERS FROM YOU.

MY EDGARS ACCOUNT IS STILL BEING CHARGED FOR THESE CELL C SMS AND MOBILE VAULT SUBSCRIPTIONS!!! I AM NOT EVEN CELL C!!!

WHERE IS MY MONEY SINCE 2018?!!!!

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Replies (1)
Blue Label Connect
Blue Label Connect's reply16 Feb 2021, 10:00
Official
Good day Ms Hoffman

We apologize for the experience you've had thus far. Please expect a call from one of our agents to assist. 

Regards
BLC Team