********** debit orders by Blue Label Connect

I have a contract with Blue Label Connect. A few months ago in April in fact they debited my account before the debit order date. I went into the bank to reverse the debit order as it was 2 days before payday and I needed the cash. When I got paid I expected my account to be debited which it wasnt. I contacted blue label connect and ask why my account wasn't debited on the agreed date. The consultant advised that I'll have to make payment arrangements or do a direct payment into their banking account which I did. The following month my debit order didnt go off and they contacted me. I made arrangements to pay the account in two parts which I then did . Ths co sultan advised that that's they only way to rectify the account. Basically what happened next was that my account was double debited with the full amount for three months and the split payment was also debited from my account for a further two months. I had to call in to a call centre had to deal with various *********** agents which told me that my quirky would be resolved within 72 hours . I called in today again 120 hrs after my complaint was logged and was told that it takes 72 hours for the complaint to be logged and 7 to 14 days for the complaint to be investigated then they might refund my monies. I had to send them my bank statement to proof that my account was debited even though the consultant could verify that my account was in credit for the sed amount. I just want to warn the consumers out there that Blue Label Connect is a company that will steel your money and not wanting to give it back. Please do not do business with them.