ZY
Zola Y
1 reviews | Active since Sept 2018
28 Apr 2022, 12:01
********** CONTRACT // SIM SWAP
My phone was ****** and I went to do a sim swap at a Vodacom shop on the 26th of February 2022. I was told that I cannot do the sim swap because my sim card is on contract. I have a contract with Blue Label Connect - I am not aware of this company nor the alleged contract. I have never subscribed nor signed any contract with them
I am using a prepaid sim card. I do not have any contract with Blue Label Connect. I can't use my phone number at the moment and my life is at a standstill. I need to understand what contract they are referring to and who entered into the alleged contract - this is frustrating!
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Replies (2)0
Replies (2)
Blue Label Connect's replyOfficial
28 Apr 2022, 12:19Good day Zola Y. We sincerely apologize for the inconvenience. A customer service agent will be in contact with you soon to explain.
Blue Label Connect's reply28 Apr 2022, 12:19
Official
Good day Zola Y. We sincerely apologize for the inconvenience. A customer service agent will be in contact with you soon to explain.
ZY
Zola Y's updateReviewer Update
13 May 2022, 09:18I am still yet to receive a call from a consultant to "explain" - also not sure how one can go about explaining ********** behaviour. I asked the company to furnish me with details of their legal department and lo and behold - this company does not have a legal department. My insurance claim is at a standstill because of this company!
ZY
Zola Y's update13 May 2022, 09:18
Reviewer Update
I am still yet to receive a call from a consultant to "explain" - also not sure how one can go about explaining ********** behaviour. I asked the company to furnish me with details of their legal department and lo and behold - this company does not have a legal department. My insurance claim is at a standstill because of this company!