********** contract for Blue Label connect under my name

I went to do a sim swap at a Vodacom shop on the 3rd of February 2022, then I was told that I cannot do the sim swap because my simcard is on contract. I have a contract with Blue Label Connect of which i am not aware of. I have never subscribed nor signed any contract with them

I am using a prepaid contract. I do not have any contract with Blue Label Connect . I have a contract phone with MTN of which they are deducting their money every month.I was told my contract is under Blue Label connect of which i am not aware of i did not subscribe nor sign any contract with the company. I can't use my phone at the moment and my life is stuck. I was told the turnaround time to unblock my simcard is 72hrs. I don't understand how can you be in a contract without any documents