RR
Reshika R
1 reviews | Active since Jan 2019
10 Jan 2023, 12:02
********** Company!
This is my third review of this company. On the first two reviews "Sam" said that the problem has been escalated and they would get back to my husband regarding a refund for money for a contract that he never took. She keeps responding saying that they are trying to locate the contract! It clearly does not exist. Sam from Blue Label Connect - you are as guilty as this ********** company! We are exploring other ways beside Hellopeter to get help. People please be very careful with your Edgars accounts-these people start charging to your account and Edgars simply doesn't help but demands you pay the account as well!
Helpful (0)
Replies (7)0
Replies (7)
Blue Label Connect's replyOfficial
18 Jan 2023, 11:17Good day Mr. Rasiklal.
Kindly note proof of enrolment has been received, and according to the call recording you have agreed to the benefits of the following products.
UC Wifi 3G at R78 and UC Vault at R49. The products were sold telephonically, the sales call recording forms the basis of the contract therefore there are no signed documents for us to provide you. We are unable to retrieve the call recording and send it to you, we can make the recording available via telephony at any time that you are available.
Thank you.
Kind Regards
Sam
Kindly note proof of enrolment has been received, and according to the call recording you have agreed to the benefits of the following products.
UC Wifi 3G at R78 and UC Vault at R49. The products were sold telephonically, the sales call recording forms the basis of the contract therefore there are no signed documents for us to provide you. We are unable to retrieve the call recording and send it to you, we can make the recording available via telephony at any time that you are available.
Thank you.
Kind Regards
Sam
Blue Label Connect's reply18 Jan 2023, 11:17
Official
Good day Mr. Rasiklal.
Kindly note proof of enrolment has been received, and according to the call recording you have agreed to the benefits of the following products.
UC Wifi 3G at R78 and UC Vault at R49. The products were sold telephonically, the sales call recording forms the basis of the contract therefore there are no signed documents for us to provide you. We are unable to retrieve the call recording and send it to you, we can make the recording available via telephony at any time that you are available.
Thank you.
Kind Regards
Sam
Kindly note proof of enrolment has been received, and according to the call recording you have agreed to the benefits of the following products.
UC Wifi 3G at R78 and UC Vault at R49. The products were sold telephonically, the sales call recording forms the basis of the contract therefore there are no signed documents for us to provide you. We are unable to retrieve the call recording and send it to you, we can make the recording available via telephony at any time that you are available.
Thank you.
Kind Regards
Sam
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Reshika R's updateReviewer Update
20 Jan 2023, 09:20Good day, Yes please. Make available this recording. Its quite interesting that the recording cannot be sent to us. My husband will await your contact. We are already liaising with other regulatory bodies concerning this.
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Reshika R's update20 Jan 2023, 09:20
Reviewer Update
Good day, Yes please. Make available this recording. Its quite interesting that the recording cannot be sent to us. My husband will await your contact. We are already liaising with other regulatory bodies concerning this.
Blue Label Connect's replyOfficial
20 Jan 2023, 15:50 Good day Miss Rasiklal
Kindly note call recordings have been requested, the reason we are unable to send the call recordings is that the recording sits on an external supplier site, and we do not have access to download it but only listen to the recordings on their systems.
Thank you.
Kind Regards
Sam
Kindly note call recordings have been requested, the reason we are unable to send the call recordings is that the recording sits on an external supplier site, and we do not have access to download it but only listen to the recordings on their systems.
Thank you.
Kind Regards
Sam
Blue Label Connect's reply20 Jan 2023, 15:50
Official
Good day Miss Rasiklal
Kindly note call recordings have been requested, the reason we are unable to send the call recordings is that the recording sits on an external supplier site, and we do not have access to download it but only listen to the recordings on their systems.
Thank you.
Kind Regards
Sam
Kindly note call recordings have been requested, the reason we are unable to send the call recordings is that the recording sits on an external supplier site, and we do not have access to download it but only listen to the recordings on their systems.
Thank you.
Kind Regards
Sam
Blue Label Connect's replyOfficial
25 Jan 2023, 16:21Good day Mr P Rasiklal, In relation to the escalation received from, we have reviewed the product take up and the following were derived.
Kind Regards
Sam
- The products were sold telephonically, the sales call recording forms the basis of the contract therefore there are no signed documents for us to provide you and validation was done on the call.
- The product reflected on the monthly statements since inception and the onus is on the customer to validate the transactions on the monthly statements. We were mot made us aware of any incorrect information or raised a dispute regarding the product enrolment.
- At no point since the product enrolment, were either the credit provider or BLC contacted to cancel or dispute the product enrolled.
- The WIFI is not a product that required a download but was granted to you on a monthly basis via the use of your Wi-Fi hotspot settings on your phone. This is not an airtime product and is also available to contract customers.
- Had you called or raised concerns regarding the product and the manner in which it can be accessed, we would have happily taken you through the process and advised you accordingly.
- As stated, this product reflected on your monthly statements month after month with us having no record of a dispute. It is the obligation of the customer to check their statements monthly and raise any concerns regarding unknown charges against their account, which did not happen.
- As a service provider, we do not have access to your retail monthly statements, nor can we make any changes. However, we do provide a discounted Value-added service to the credit provider and their customer base.
- Below is the copy of the SMS notification that was sent to you upon enrolment of the product.
Kind Regards
Sam
Blue Label Connect's reply25 Jan 2023, 16:21
Official
Good day Mr P Rasiklal, In relation to the escalation received from, we have reviewed the product take up and the following were derived.
Kind Regards
Sam
- The products were sold telephonically, the sales call recording forms the basis of the contract therefore there are no signed documents for us to provide you and validation was done on the call.
- The product reflected on the monthly statements since inception and the onus is on the customer to validate the transactions on the monthly statements. We were mot made us aware of any incorrect information or raised a dispute regarding the product enrolment.
- At no point since the product enrolment, were either the credit provider or BLC contacted to cancel or dispute the product enrolled.
- The WIFI is not a product that required a download but was granted to you on a monthly basis via the use of your Wi-Fi hotspot settings on your phone. This is not an airtime product and is also available to contract customers.
- Had you called or raised concerns regarding the product and the manner in which it can be accessed, we would have happily taken you through the process and advised you accordingly.
- As stated, this product reflected on your monthly statements month after month with us having no record of a dispute. It is the obligation of the customer to check their statements monthly and raise any concerns regarding unknown charges against their account, which did not happen.
- As a service provider, we do not have access to your retail monthly statements, nor can we make any changes. However, we do provide a discounted Value-added service to the credit provider and their customer base.
- Below is the copy of the SMS notification that was sent to you upon enrolment of the product.
Kind Regards
Sam
RR
Reshika R's updateReviewer Update
30 Jan 2023, 12:15The recording that was heard was not clear. At no point can I hear a confirmation. Mahomed from your company confirmed that airtime is not given to contract customers and I was on contract at the time. I cannot see an "sms" as you stipulate. Yes it is my responsibility to check my accounts and statements but that does not give your company the right to take without proper consent. Will that unclear recording suffice in a court of law? The trust index for your company is 2 on Hellopeter. Stop taking advantage of people and return my money. Have you read the reviews about yourself? How do you sleep at night?
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Reshika R's update30 Jan 2023, 12:15
Reviewer Update
The recording that was heard was not clear. At no point can I hear a confirmation. Mahomed from your company confirmed that airtime is not given to contract customers and I was on contract at the time. I cannot see an "sms" as you stipulate. Yes it is my responsibility to check my accounts and statements but that does not give your company the right to take without proper consent. Will that unclear recording suffice in a court of law? The trust index for your company is 2 on Hellopeter. Stop taking advantage of people and return my money. Have you read the reviews about yourself? How do you sleep at night?
Blue Label Connect's replyOfficial
30 Jan 2023, 15:00Good day Mr. Rasikal,
Kindly note that the product that you have agreed to was not for airtime, but for WIFI and phone vault. We have a clear call recording regarding the enrolment of those products. We will provide you again with the SMS confirmation of products to your email address. Unfortunately, no refund is due.
Thank you,
Kind Regards
Sam
Kindly note that the product that you have agreed to was not for airtime, but for WIFI and phone vault. We have a clear call recording regarding the enrolment of those products. We will provide you again with the SMS confirmation of products to your email address. Unfortunately, no refund is due.
Thank you,
Kind Regards
Sam
Blue Label Connect's reply30 Jan 2023, 15:00
Official
Good day Mr. Rasikal,
Kindly note that the product that you have agreed to was not for airtime, but for WIFI and phone vault. We have a clear call recording regarding the enrolment of those products. We will provide you again with the SMS confirmation of products to your email address. Unfortunately, no refund is due.
Thank you,
Kind Regards
Sam
Kindly note that the product that you have agreed to was not for airtime, but for WIFI and phone vault. We have a clear call recording regarding the enrolment of those products. We will provide you again with the SMS confirmation of products to your email address. Unfortunately, no refund is due.
Thank you,
Kind Regards
Sam
RR
Reshika R's updateReviewer Update
01 Feb 2023, 18:16The recording is not clear at all but it's your word against ours. At least we have been part of a group of people who have warned the public about your company. If we have saved others from your deception then we have won
RR
Reshika R's update01 Feb 2023, 18:16
Reviewer Update
The recording is not clear at all but it's your word against ours. At least we have been part of a group of people who have warned the public about your company. If we have saved others from your deception then we have won