RA
Rashieda A
1 reviews | Active since Nov 2022
12 Nov 2022, 11:43
*****ulant debit orders
********** debit orders and when you quiry they tell you it will be resolved in 72 hrs I'm still fighting with them and only 1/3 of my refund was done in almost two weeks. I did a sim swap for the same account and the incorrect number was allocated to the sim that' was swopped
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Replies (3)
Blue Label Connect's replyOfficial
14 Nov 2022, 09:21Good Day Mrs Akiemdien kindly note as per our account department your account was in arrears with 2 payments, incomplete payment for December 2021 and a disputed payment for September 2022. Kindly confirm the amount that was debited from your account and the months as well so we can escalate the matter with our accounts and revert with feedback.
Thank you
Kind Regards
Sam
Thank you
Kind Regards
Sam
Blue Label Connect's reply14 Nov 2022, 09:21
Official
Good Day Mrs Akiemdien kindly note as per our account department your account was in arrears with 2 payments, incomplete payment for December 2021 and a disputed payment for September 2022. Kindly confirm the amount that was debited from your account and the months as well so we can escalate the matter with our accounts and revert with feedback.
Thank you
Kind Regards
Sam
Thank you
Kind Regards
Sam
RA
Rashieda A's updateReviewer Update
14 Nov 2022, 10:09Dear Sam
My account went into arrears because Blue Label connect debited my account before the agreed debit order date. This was rectified in the Months of April and May 2022. However my account was debited thrice in the months of September 2022 as well as October 2022. In September on the 23rd the amount of R299.00, on the 26th September 2022 the amount of R299.00 and the 30th September the amount of R149.50. In October 2022 on the 26th my account was debited twice with the amount of R299.00 and once on the 31st October the amount of R149.50. After 2 weeks of fighting and struggling to get my refund sorted a got a response via email last Thursday the 10th November to advise that my refund quiry is being attended to and refund will be done the Friday 11th November. I received a refund of R299.00. How disgusting. This morning had to call in again to ask why only R299.00 was refunded and was told by the agent that she has to escalate the matter. Again starting from scratch with a matter that was supposed to be resolved last Thursday.
My account went into arrears because Blue Label connect debited my account before the agreed debit order date. This was rectified in the Months of April and May 2022. However my account was debited thrice in the months of September 2022 as well as October 2022. In September on the 23rd the amount of R299.00, on the 26th September 2022 the amount of R299.00 and the 30th September the amount of R149.50. In October 2022 on the 26th my account was debited twice with the amount of R299.00 and once on the 31st October the amount of R149.50. After 2 weeks of fighting and struggling to get my refund sorted a got a response via email last Thursday the 10th November to advise that my refund quiry is being attended to and refund will be done the Friday 11th November. I received a refund of R299.00. How disgusting. This morning had to call in again to ask why only R299.00 was refunded and was told by the agent that she has to escalate the matter. Again starting from scratch with a matter that was supposed to be resolved last Thursday.
RA
Rashieda A's update14 Nov 2022, 10:09
Reviewer Update
Dear Sam
My account went into arrears because Blue Label connect debited my account before the agreed debit order date. This was rectified in the Months of April and May 2022. However my account was debited thrice in the months of September 2022 as well as October 2022. In September on the 23rd the amount of R299.00, on the 26th September 2022 the amount of R299.00 and the 30th September the amount of R149.50. In October 2022 on the 26th my account was debited twice with the amount of R299.00 and once on the 31st October the amount of R149.50. After 2 weeks of fighting and struggling to get my refund sorted a got a response via email last Thursday the 10th November to advise that my refund quiry is being attended to and refund will be done the Friday 11th November. I received a refund of R299.00. How disgusting. This morning had to call in again to ask why only R299.00 was refunded and was told by the agent that she has to escalate the matter. Again starting from scratch with a matter that was supposed to be resolved last Thursday.
My account went into arrears because Blue Label connect debited my account before the agreed debit order date. This was rectified in the Months of April and May 2022. However my account was debited thrice in the months of September 2022 as well as October 2022. In September on the 23rd the amount of R299.00, on the 26th September 2022 the amount of R299.00 and the 30th September the amount of R149.50. In October 2022 on the 26th my account was debited twice with the amount of R299.00 and once on the 31st October the amount of R149.50. After 2 weeks of fighting and struggling to get my refund sorted a got a response via email last Thursday the 10th November to advise that my refund quiry is being attended to and refund will be done the Friday 11th November. I received a refund of R299.00. How disgusting. This morning had to call in again to ask why only R299.00 was refunded and was told by the agent that she has to escalate the matter. Again starting from scratch with a matter that was supposed to be resolved last Thursday.
Blue Label Connect's replyOfficial
15 Nov 2022, 11:24Good Day Mrs. Akiemdien, kindly note your query has been raised, and the balance of your refund has been loaded for this week. Please note that we only process refunds on Friday's and no sooner. We sincerely apologize for any inconvenience caused.
Thank you
Kind Regards
Sam
Thank you
Kind Regards
Sam
Blue Label Connect's reply15 Nov 2022, 11:24
Official
Good Day Mrs. Akiemdien, kindly note your query has been raised, and the balance of your refund has been loaded for this week. Please note that we only process refunds on Friday's and no sooner. We sincerely apologize for any inconvenience caused.
Thank you
Kind Regards
Sam
Thank you
Kind Regards
Sam