NK
Nokuthula K

1 reviews | Active since Jan 2019

30 Jan 2019, 13:52

*****ulant Contract

On the 12th of January 2019 I realized my data and airtime had been depleted, this was strange because the previous day I still had airtime as well as 10 Gig data. I phoned Vodacom and they informed me that I had been placed on a contract with RMCS, this was strange as I had not completed and/or app**** for any contracts. Trying to phone RMCS proves fruitless as one does not get through to their personnel, when you do they indicate that they will get back to you in 48 hours. I am still waiting for them to get back to me. This is unacceptable, when phoning them on the number they provide in Hello Peter to responses I managed to be informed yet again that they will revert back to me in 48 hours, however they now claim the contract is actually through a company called Big Welld Mobile. I cannot get any details about this Company on the internet, this is ridiculous!! Why would Vodacom say the contract is with RMCS yet RMCS claims otherwise?? I want to be reverted back to my Pay as you Go account, be reimbursed for the 10 Gig which was, in my opinion, ****** from me by means of *****. I have not accepted nor app**** for any contract and was happy with my Pay as you go. I will also be lodging a dispute with the NCC!

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Replies (1)
Blue Label Connect
Blue Label Connect's reply19 Feb 2019, 10:28
Official
Good day N Kamhiriri
 Thank you for raising your query with us, we will contact you shortly to resolve.  Thank you Ruth 
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Best regards,