***** - Taking number with out consent and now refusing to assist

SHOCKING SHOCKING SHOCKING CUSTOMER SERVICES.

It amazes me that a company can just take anybody's cell number and convert it to a contract number without the holders consent. Then when you call them and ask them to return it back to pre-paid you have to wait 3 days. Once that is done they advise you it has been ported back to pre-paid but then you battle to get a sim card from the provider as they want a letter from them to advise them. After being on the phone for 4 days no letter has been received. Calling 5 times in one day being told one lie to the next and then getting a phone call from them to tell you you dont need a letter even after you explained to them you do as the provider will not give you a sim without the letter. RUDE is not the word and ***********. How difficult is it to send a letter.

I have opened up a case of ***** and will take this matter further. I have voiced to them that i need this today by 12:00 as this is a work number and i need this sorted out but no worries from this side.

PATHETIC