kD
kacie D

1 reviews | Active since Sept 2016

27 Sept 2016, 14:45

***** on my prepaid account

<p>About 3 months ago I received an sms stating I would get free R55 airtime if I rep**** YES. The sms was advertised as a Vodacom VIP Special, I did get the airtime however since then I cannot view the caller Id of the people calling me.</p> <p> </p> <p>Yesterday I called Vodacom asking why I cannot access my talking points and view my caller Id, they advised me that they cannot assist me because my sim is on contract for the next 2 years and under RMCS.</p> <p> </p> <p>I didn't sign up for a contract. I am a prepaid customer under vodacom. This is ***** and I demand this be cancelled or I will escalate this with the public protector. </p> <p> </p> <p>Please also advise who is this person that gets these so called billing statements on **********

0
Replies (3)
Blue Label Connect
Blue Label Connect's reply27 Sept 2016, 15:19
Official

Dear Kacie

Thank you for contacting us with your query. We will call you shortly to assist.

Regards

Ruth

kD
kacie D's update27 Sept 2016, 15:42
Reviewer Update

I got your sms to activate CLIP, but I want this contract cancelled. I did not agree to it. I haven't seen even a single statement because someone **********ly changed my prepaid sim to contract. I am waiting for your call.

kD
kacie D's update27 Sept 2016, 15:53
Reviewer Update

What is disturbing is I call a lot of people for business and etc. I cannot access some calls that where made to me because CLIP was off. Someone out there has access of the numbers I called and those that I received for the past months I need those statements so I can see what information was taken by this individual. Kindly forward these statements to my email address and not to ********** this email address is unknown to me.