KR
Khaya R

1 reviews | Active since Jan 2024

19 Jan 2024, 18:08

FOUR MONTHS DEDUCTIONS WITHOUT A DEVICE

Phone died , they came to collect the phone , it's been over three months now waiting for the phone , when i call them , they just tell me that the phone is still with the repairing company and yet they will still deduct money on my account for sweet nothing, i thought maybe by december last year i would get back the phone that im paying for...Dololo ! nothing, 4 full months deductions with cold heart , i regret signing contract with BLUE LABEL CONNECT shame and i so wish i had money to terminate the contract. 19/01/2024. I will do anything to get the hell out of them. Thank you

0
Replies (3)
Blue Label Connect
Blue Label Connect's reply22 Jan 2024, 17:07
Official
Good day Mr/s Rosho

We sincerely apologise for the frustrations and inconvinince caused by this matter.

Please be advised that we have sent a follow up email to the repairs centre to find out about the device repair status.

We totally understand that this is an inconvinience and we will try to push for the suppliers to come up with a solution soonest. We will provide you with feedback as soon as they revert.

We hope you find the above in order.

Regards,
Nkundele
KR
Khaya R's update05 Feb 2024, 13:20
Reviewer Update
Well I waited for the feedback, nothing, January is over we're in February now still waiting for the feedback... Clearly you're ****ming me now, you don't call, you don't send me email or text message, I had to go and change my account number, so don't be surprised when you don't get any more money from me, and STAY AS FAR AS POSSIBLE FROM me. This is my last review DO NOT CALL ME as usual.
Blue Label Connect
Blue Label Connect's reply05 Feb 2024, 16:58
Official
Good day Khaya,

We understand your frustrations, please allow us to assist you get your device as we have already made means for you to receive it.

Please also answer our calls as the courier people will need to contact you before they deliver the device.

Regards,
Nkundele