MH
Marginay H
1 reviews | Active since Apr 2022
03 May 2022, 08:14
Faulty device debiting r379 for an r1900 blackvoew a60
Good day I put an complaint in about blulabel connect that im paying for an faulty device thats freezing and resetting they rep**** stating theyll contact me yet nothing happend and im very unhappy for this because its alot f money for faulty device
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Replies (2)MH
Marginay H's updateReviewer Update
03 May 2022, 09:15They give r115 airtime the airtime doeant even work only gives missed calls
MH
Marginay H's update03 May 2022, 09:15
Reviewer Update
They give r115 airtime the airtime doeant even work only gives missed calls
Blue Label Connect's replyOfficial
03 May 2022, 13:24Good day Ms Herbert,
Thank you for addressing your concerns with us.
As per our telephonic conversation today your collection has been booked and the courier company will be in contact with you to confirm collection time and date. In regards to the airtime enquiry the full amount of R115 was loaded successfully on 6 April 2022 a day after delivery. We have confirmed with the network that you balance reflect as zero as the R115 was utilized for out going calls between the 6 April 2022- 20 April 2022. Please note your line is a top up line and can be topped up with alternate recharge values. Should you require further information please do not hesitate to contact us.
Kind Regards,
Bruneil
Customer Liaison Officer
Thank you for addressing your concerns with us.
As per our telephonic conversation today your collection has been booked and the courier company will be in contact with you to confirm collection time and date. In regards to the airtime enquiry the full amount of R115 was loaded successfully on 6 April 2022 a day after delivery. We have confirmed with the network that you balance reflect as zero as the R115 was utilized for out going calls between the 6 April 2022- 20 April 2022. Please note your line is a top up line and can be topped up with alternate recharge values. Should you require further information please do not hesitate to contact us.
Kind Regards,
Bruneil
Customer Liaison Officer
Blue Label Connect's reply03 May 2022, 13:24
Official
Good day Ms Herbert,
Thank you for addressing your concerns with us.
As per our telephonic conversation today your collection has been booked and the courier company will be in contact with you to confirm collection time and date. In regards to the airtime enquiry the full amount of R115 was loaded successfully on 6 April 2022 a day after delivery. We have confirmed with the network that you balance reflect as zero as the R115 was utilized for out going calls between the 6 April 2022- 20 April 2022. Please note your line is a top up line and can be topped up with alternate recharge values. Should you require further information please do not hesitate to contact us.
Kind Regards,
Bruneil
Customer Liaison Officer
Thank you for addressing your concerns with us.
As per our telephonic conversation today your collection has been booked and the courier company will be in contact with you to confirm collection time and date. In regards to the airtime enquiry the full amount of R115 was loaded successfully on 6 April 2022 a day after delivery. We have confirmed with the network that you balance reflect as zero as the R115 was utilized for out going calls between the 6 April 2022- 20 April 2022. Please note your line is a top up line and can be topped up with alternate recharge values. Should you require further information please do not hesitate to contact us.
Kind Regards,
Bruneil
Customer Liaison Officer