CV
Coral-Ann Viviers
1 reviews | Active since Jun 2025
12 Jun 2025, 10:15
Faulty Device
My phone is giving me issues. I have phoned i everyday and promised to have somoene phone me back. Costing me a fortune in airtime. I finally spoke to someone today, and my phone needs to go back for a second time to be assessed. I pay R499 a month for my contract, as I use my phone for business. This is totally unacceptable that I be left without a phone for a second time. No one seems bothered by the fact that my phone is my livelihood. They expect me to take my phone in for repairs myself and pay!!! Unacceptable.
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Blue Label Connect's replyOfficial
13 Jun 2025, 09:12Good day Coral-Ann,
Thank you for reaching out and sharing your experience with us. We sincerely apologize for the ongoing inconvenience you’ve faced, and we completely understand how frustrating this situation must be—especially when your phone is essential for your business.
It’s absolutely not the experience we want any of our customers to have and want to assure you that your concerns are being taken seriously.
We will escalate this matter to ensure it receives urgent attention and provide you with proper feedback.
Regards
BLC Customer Care Team
Thank you for reaching out and sharing your experience with us. We sincerely apologize for the ongoing inconvenience you’ve faced, and we completely understand how frustrating this situation must be—especially when your phone is essential for your business.
It’s absolutely not the experience we want any of our customers to have and want to assure you that your concerns are being taken seriously.
We will escalate this matter to ensure it receives urgent attention and provide you with proper feedback.
Regards
BLC Customer Care Team
Blue Label Connect's reply13 Jun 2025, 09:12
Official
Good day Coral-Ann,
Thank you for reaching out and sharing your experience with us. We sincerely apologize for the ongoing inconvenience you’ve faced, and we completely understand how frustrating this situation must be—especially when your phone is essential for your business.
It’s absolutely not the experience we want any of our customers to have and want to assure you that your concerns are being taken seriously.
We will escalate this matter to ensure it receives urgent attention and provide you with proper feedback.
Regards
BLC Customer Care Team
Thank you for reaching out and sharing your experience with us. We sincerely apologize for the ongoing inconvenience you’ve faced, and we completely understand how frustrating this situation must be—especially when your phone is essential for your business.
It’s absolutely not the experience we want any of our customers to have and want to assure you that your concerns are being taken seriously.
We will escalate this matter to ensure it receives urgent attention and provide you with proper feedback.
Regards
BLC Customer Care Team