**** device And cancelling the contract

I took a contract with Blue Label in March and my phone was delivered on 22 March 2022, only to find out its not the device we agreed on. So 23 March I called in to cancel the contract but 25 March they debited on my account. Since 23 March till today I've been calling them daily to Pick up this **** device but nothing. Even today I spoke to one of their consultants Noxolo and she told as long they haven't picked up the device, they will still debit from my account. It's towards month end and I'm the one calling them daily for this device it's disgusting and every day they all saying they will excalate my matter. 🤔🙄