Failed migration and sim swap from Rmcs and blue label connect

I happen to find out that my number is with Rmcs from vodacom when I wantedcto make a Sim swap from last month rmcs has promised me to assist me even today I requested to be removed from them so that I cabe able to make a Sim swap even next time they're told me to wait for 14 days which I did after they're waiting period am always calling without assistance while using my airtime until they told me that if I wanted migration I should buy Sim card at vodacom shop which cost 105 they told me to wait for 72hrs my Sim swap will be done when I make a follow up the is no Sim swap that has been done even today no one helped me and I can't happen to loss that number I have been using it for almost 25 yrs worse past I send an email to blue label connect on customer I got response from GuGu who said my number is migrated to vodacom I can make a Sim swap with vodacom when I reach vodacom the is nothing like that how will I ever resolve this matter I can't even get call my life is on hold because of this.