Extremely Poor Service

Blue Lable Connect is a very ********* company. They repaired my device, it wasn't done properly and when I reported they made me wait 5 months after numerous calls and complaints. Eventually the collected the phone once my contract expired (they saw I was finishing the contract and deliberately delayed to assist me so I could pay out of warranty fees) now they are saying it is physical damage. After I waited 5 months for assistance). Their supervisor Tumi Mathee is ignoring all my calls and emails not even one response they jusf don't care. And they are still in possession of my device which I paid in excess of R12000 for over a period of 24 months. When I rejected the out of warranty quote and requested that my device be sent back they told me to pay a rejection fee which I was never told about. They do this I'm sure to alot of customers, if I leave this issue they wil fix it and than resell it again to another person.