Extremely Bad and Poor Service - Unacceptable

I have a \Pre-Paid\" Cell C Number which I have had for years.<br> <br> A few years ago I started to receive this \"Free Airtime\". I was told that <br> I had won a competition and I was going to receive this \"Free Airtime\" for a while.<br> <br> I was very happy with this and I have been receiving this \"free airtime\" for a while now.<br> <br> On Saturday my current cell phone broke and I purchased a new cell phone. The current<br> \"Sim Card\" is too large to fit into my new cell phone and I was told to go to Cell C to get a<br> Sim Swap. I did that. I was then informed by Cell C that my \"Pre Paid\" was moved over to <br> a company called \"Blue Label\". I was given a telephone number to call in order for me to <br> do a \"Sim Swap\". <br> <br> I called the number I was given on Saturday afternoon and I was told to wait until Monday <br> for someone to call me back in order for me to sort this out.<br> <br> I am unable to get any further and no one, not even Cell C can assist me. I now have to<br> completely change my number.<br> <br> I am extremely angry and very frustrated that I now have to go and change my call number<br> because \"NO ONE\" can assist me. "