ENRAGED!! SICKENING CUSTOMER SERVICE!

I was called by a girl called Lihle end of April regarding a cellphone contract with Blue Label Connect. She said the was a Samsung and what the phone spec was. I googled the phone prior to me accepting the offer. Because I wasn't sure, I enquired about the cancelation and all, she advised that if I am not happy with phone I can give it back to the courier guy at the very same moment.

The phone arrived, only to find out it was not even Samsung but a Ulafone (a brand I have never heard of). When asking the courier to return it, they refused and asked me to do the cancellation via the call center then the phone would be collected again. I called on the same day to cancel and they promised the phone will be collected within 10 day. It's been a month and a half and I still have that stupid phone with me. I've called prior to the debit order going off, spoke to a team leader. Every time I speak to her she sounds like she understands the position I'm in, apologises a million times but still the phone has not been collected. The debited order went off on the 25th of May, I called AGAIN, she did was she does best "APOLOGIZED" AND ESCALATED to the ****en relevant department. It is unfortunate that I have forgotten her name. I have informed her of my intentions of posting this on HelloPeter to alert others of their companies yet nothing was done for my query to be resolved.

I just want these people to collect their phone and pay my money back!!! Blue label connect why are you doing this to people?! It's sad to see so many similar cases to mine. You people are a ****!!!! I WANT MY MONEY BACK!!!