Electricity voucher which i did not get

On the 5th of January i purchased an electricity voucher for R210 with my Game account and I did not receive my voucher number , I then called them and they said they have logged a case with IT to see what went wrong ,they said they will come back to me after 72 hours, 72 hours has passes and I have not received feedback or a call from them . I sent a number of emails and I spoke to a guy called Andile and he told they are still investigating till date nothing has happened. This morning I called as a frustrated client wanting answers and I came across a consultant that stated that he will not apologize because it's his first time receiving the call and he dropped the call on me . Blue Label I want my electricity voucher and I want query to be resolved ... stop being ****mers , or else send my money back to my game account . This is not the first time this is happening, this is the 3rd time and I want my electricity voucher . Thus is my reference number GN*** , can management of this company get my case resolved today .