Electricity voucher not received

After following up with ****mer of a company and speaking to several agents who said my refund is being processed , spoke to Andile , Reebok and Jaqcui , all of the conforming that refund is being processed . Yesterday the same Jaqcui sends another email saying there is no refund ... this company is **** and why would all of them lie and say my refund is being processed . Im disgusted with them , I can't wait to have nothing to do with them. ****mers