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leona L
1 reviews | Active since Jan 2013
04 Jul 2023, 13:04
DOUBLE DEBIT
I initially asked them to debit me weekly as I get a wage. Nope that never happened. Now they debited my account twice in June 2023. No response to my emails or calls. Hello Peter isn't enough for them we need to take them to consumer watch and get the word out on social media about how BLU LABEL CONNECT does business.
Helpful (0)
Replies (5)0
Replies (5)
Blue Label Connect's replyOfficial
04 Jul 2023, 13:50Good day Miss Landie
Kindly provide us with your ID number fir further assistance.
Kind regards
Thembinkosi
Kindly provide us with your ID number fir further assistance.
Kind regards
Thembinkosi
Blue Label Connect's reply04 Jul 2023, 13:50
Official
Good day Miss Landie
Kindly provide us with your ID number fir further assistance.
Kind regards
Thembinkosi
Kindly provide us with your ID number fir further assistance.
Kind regards
Thembinkosi
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leona L's updateReviewer Update
04 Jul 2023, 13:53*** . I called the company now and the response was that all managers are in a meeting. I'm very frustrated at this time
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leona L's update04 Jul 2023, 13:53
Reviewer Update
*** . I called the company now and the response was that all managers are in a meeting. I'm very frustrated at this time
Blue Label Connect's replyOfficial
04 Jul 2023, 14:42Good day
Thank you for your details
Please note that you were double debited because your account was in arrears.
However, we have escalated your request to be billed weekly to our accounts department and they will assist you further regarding a weekly Debi check,
Kind regards
Thembinkosi
Thank you for your details
Please note that you were double debited because your account was in arrears.
However, we have escalated your request to be billed weekly to our accounts department and they will assist you further regarding a weekly Debi check,
Kind regards
Thembinkosi
Blue Label Connect's reply04 Jul 2023, 14:42
Official
Good day
Thank you for your details
Please note that you were double debited because your account was in arrears.
However, we have escalated your request to be billed weekly to our accounts department and they will assist you further regarding a weekly Debi check,
Kind regards
Thembinkosi
Thank you for your details
Please note that you were double debited because your account was in arrears.
However, we have escalated your request to be billed weekly to our accounts department and they will assist you further regarding a weekly Debi check,
Kind regards
Thembinkosi
lL
leona L's updateReviewer Update
04 Jul 2023, 15:01Why was there no communication with regards to my account being in arrears? Can you see how unprofessional Blu Label is ? Dont bother with the weekly debit I will change my account and you will have zero payment from me going forward. Also I'm already blacklisted as you may know so go ahead and hand me over it makes no difference also the device is **** and collects dust in the cupboard so you can block that also I really don't care.
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leona L's update04 Jul 2023, 15:01
Reviewer Update
Why was there no communication with regards to my account being in arrears? Can you see how unprofessional Blu Label is ? Dont bother with the weekly debit I will change my account and you will have zero payment from me going forward. Also I'm already blacklisted as you may know so go ahead and hand me over it makes no difference also the device is **** and collects dust in the cupboard so you can block that also I really don't care.
Blue Label Connect's replyOfficial
05 Jul 2023, 10:10Good day Miss Landie
We apologize for the experience you had regarding your account. Kindly note as a consumer, it remains your responsibility to check that accounts are paid monthly and up to date at all times. We apologize that you feel that we are unprofessional, this is never the intention of the business. Please note that the contract that was taken up is a 24 month contract and you are responsible for payment on the contract for the 24 months. Should the account default it will go through the collections process which will result in the account handed over for debt collection. This will have a negative impact on your credit profile and will remain on your credit profile for the next 5-7 years. Kindly let us know if we can continue with the arrangements of the weekly debit to your account.
Kind regards
Thembinkosi
We apologize for the experience you had regarding your account. Kindly note as a consumer, it remains your responsibility to check that accounts are paid monthly and up to date at all times. We apologize that you feel that we are unprofessional, this is never the intention of the business. Please note that the contract that was taken up is a 24 month contract and you are responsible for payment on the contract for the 24 months. Should the account default it will go through the collections process which will result in the account handed over for debt collection. This will have a negative impact on your credit profile and will remain on your credit profile for the next 5-7 years. Kindly let us know if we can continue with the arrangements of the weekly debit to your account.
Kind regards
Thembinkosi
Blue Label Connect's reply05 Jul 2023, 10:10
Official
Good day Miss Landie
We apologize for the experience you had regarding your account. Kindly note as a consumer, it remains your responsibility to check that accounts are paid monthly and up to date at all times. We apologize that you feel that we are unprofessional, this is never the intention of the business. Please note that the contract that was taken up is a 24 month contract and you are responsible for payment on the contract for the 24 months. Should the account default it will go through the collections process which will result in the account handed over for debt collection. This will have a negative impact on your credit profile and will remain on your credit profile for the next 5-7 years. Kindly let us know if we can continue with the arrangements of the weekly debit to your account.
Kind regards
Thembinkosi
We apologize for the experience you had regarding your account. Kindly note as a consumer, it remains your responsibility to check that accounts are paid monthly and up to date at all times. We apologize that you feel that we are unprofessional, this is never the intention of the business. Please note that the contract that was taken up is a 24 month contract and you are responsible for payment on the contract for the 24 months. Should the account default it will go through the collections process which will result in the account handed over for debt collection. This will have a negative impact on your credit profile and will remain on your credit profile for the next 5-7 years. Kindly let us know if we can continue with the arrangements of the weekly debit to your account.
Kind regards
Thembinkosi