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ANGELIQUE D
1 reviews | Active since Apr 2023
22 Apr 2023, 08:14
Do not go with Blue Label Connect
Blue Label Connect is the worst company to deal with. I thought I would surprise my son wit a cellphone for his 12th birthday. They suggested a S21 and my question to the consultant was does the phone allow call of duty to be played on it. His answer was yes. I took out the two year contract. The phone did not allow for this application. The phone did not work for longer than a month which was reported. I am still paying for a phone that is not functional. They debit my account on the 21st of every month when I have phoned them numerous times to change it to the 26th of every month when I get paid. I will not recommend this company to anyone as their operators are rude and does not assist in fixing the phone or changing the debit order date. I have paid for a non functioning device for almost 2 years now.
Helpful (0)
Replies (9)0
Replies (9)
Blue Label Connect's replyOfficial
24 Apr 2023, 08:51Good day Mrs Doubell
We sincerely apologize for any inconvenience caused. Kindly note as per system it shows that a collection for device assessment was booked with Courier IT for the 2023/02/28 and as per Courier tracking, they have attempted to collect the device from you but was unsuccessful due to client unavailability. Please note we tried calling you as well on the number provided but the number provided just rings to voicemail. Please advise a suitable time to call you so we can assist you accordingly.
Thank you.
Kind Regards
Sam
We sincerely apologize for any inconvenience caused. Kindly note as per system it shows that a collection for device assessment was booked with Courier IT for the 2023/02/28 and as per Courier tracking, they have attempted to collect the device from you but was unsuccessful due to client unavailability. Please note we tried calling you as well on the number provided but the number provided just rings to voicemail. Please advise a suitable time to call you so we can assist you accordingly.
Thank you.
Kind Regards
Sam
Blue Label Connect's reply24 Apr 2023, 08:51
Official
Good day Mrs Doubell
We sincerely apologize for any inconvenience caused. Kindly note as per system it shows that a collection for device assessment was booked with Courier IT for the 2023/02/28 and as per Courier tracking, they have attempted to collect the device from you but was unsuccessful due to client unavailability. Please note we tried calling you as well on the number provided but the number provided just rings to voicemail. Please advise a suitable time to call you so we can assist you accordingly.
Thank you.
Kind Regards
Sam
We sincerely apologize for any inconvenience caused. Kindly note as per system it shows that a collection for device assessment was booked with Courier IT for the 2023/02/28 and as per Courier tracking, they have attempted to collect the device from you but was unsuccessful due to client unavailability. Please note we tried calling you as well on the number provided but the number provided just rings to voicemail. Please advise a suitable time to call you so we can assist you accordingly.
Thank you.
Kind Regards
Sam
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ANGELIQUE D's updateReviewer Update
29 May 2023, 08:38- Thank you so much for not coming to collect the faulty device as well as the bad rating you created on my credit report as you try and debit my account on the 23rd of every month and I only get paid on the 26th of every month. I request that you remove yourself from my credit report immediately as I only have one payment left with you still. The device only worked for a month and this was a 2 year contract. The device has not been able to switch on for 23 months of the contract.
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ANGELIQUE D's update29 May 2023, 08:38
Reviewer Update
- Thank you so much for not coming to collect the faulty device as well as the bad rating you created on my credit report as you try and debit my account on the 23rd of every month and I only get paid on the 26th of every month. I request that you remove yourself from my credit report immediately as I only have one payment left with you still. The device only worked for a month and this was a 2 year contract. The device has not been able to switch on for 23 months of the contract.
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ANGELIQUE D's updateReviewer Update
29 May 2023, 08:42Blue Label Connect is the worst company to deal with regarding service delivery as well as bad products given to customers. Please do not do business with them.
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ANGELIQUE D's update29 May 2023, 08:42
Reviewer Update
Blue Label Connect is the worst company to deal with regarding service delivery as well as bad products given to customers. Please do not do business with them.
Blue Label Connect's replyOfficial
29 May 2023, 11:52Good day Mrs Doubell
Please advise how we can assist you.
Would you like to continue with your repair collection in order for your device to be repaired/replaced?
If not, please advise how else we can assist you regarding your contract.
Kind regards
Thembinkosi
Please advise how we can assist you.
Would you like to continue with your repair collection in order for your device to be repaired/replaced?
If not, please advise how else we can assist you regarding your contract.
Kind regards
Thembinkosi
Blue Label Connect's reply29 May 2023, 11:52
Official
Good day Mrs Doubell
Please advise how we can assist you.
Would you like to continue with your repair collection in order for your device to be repaired/replaced?
If not, please advise how else we can assist you regarding your contract.
Kind regards
Thembinkosi
Please advise how we can assist you.
Would you like to continue with your repair collection in order for your device to be repaired/replaced?
If not, please advise how else we can assist you regarding your contract.
Kind regards
Thembinkosi
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ANGELIQUE D's updateReviewer Update
29 May 2023, 12:49Please collect the device from Absto Jhb any time weekly from tomorrow as well as removing yourself from my credit report as your staff treated me very rudely every time I phoned you to change my debit date now it reflects on my credit report as missed payments which is not fair.
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ANGELIQUE D's update29 May 2023, 12:49
Reviewer Update
Please collect the device from Absto Jhb any time weekly from tomorrow as well as removing yourself from my credit report as your staff treated me very rudely every time I phoned you to change my debit date now it reflects on my credit report as missed payments which is not fair.
Blue Label Connect's replyOfficial
29 May 2023, 14:34Good day Miss Doubell
Please advise if your work address is the one you would like to have your device collected for a repair?
Kindly note that our collections operate between the hours of 08:00-16:00 from Monday to Friday.
Kind regards
Thembinkosi
Please advise if your work address is the one you would like to have your device collected for a repair?
Kindly note that our collections operate between the hours of 08:00-16:00 from Monday to Friday.
Kind regards
Thembinkosi
Blue Label Connect's reply29 May 2023, 14:34
Official
Good day Miss Doubell
Please advise if your work address is the one you would like to have your device collected for a repair?
Kindly note that our collections operate between the hours of 08:00-16:00 from Monday to Friday.
Kind regards
Thembinkosi
Please advise if your work address is the one you would like to have your device collected for a repair?
Kindly note that our collections operate between the hours of 08:00-16:00 from Monday to Friday.
Kind regards
Thembinkosi
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ANGELIQUE D's updateReviewer Update
29 May 2023, 18:17Yes from my work address and you did not comment about my credit report???? I think it is time you employ people who actually do their jobs and change debit order dates upon request. No person can be billed on the 23rd of a month if they only get paid on the 26th of a month. I made numerous phone calls and was always treated poorly by your staff. The couldn't even in the beginning get my bank details changed from FNB to Nedbank. How do you call that service?
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ANGELIQUE D's update29 May 2023, 18:17
Reviewer Update
Yes from my work address and you did not comment about my credit report???? I think it is time you employ people who actually do their jobs and change debit order dates upon request. No person can be billed on the 23rd of a month if they only get paid on the 26th of a month. I made numerous phone calls and was always treated poorly by your staff. The couldn't even in the beginning get my bank details changed from FNB to Nedbank. How do you call that service?
Blue Label Connect's replyOfficial
05 Jun 2023, 12:48Good day
Please advise if you would still like to change your debit order date?
Please provide the below details:
Bank:
Branch:
Account Holder Name:
Account Number:
Account Type:
New Debit Order Date:
Kind regards
Thembinkosi
Please advise if you would still like to change your debit order date?
Please provide the below details:
Bank:
Branch:
Account Holder Name:
Account Number:
Account Type:
New Debit Order Date:
Kind regards
Thembinkosi
Blue Label Connect's reply05 Jun 2023, 12:48
Official
Good day
Please advise if you would still like to change your debit order date?
Please provide the below details:
Bank:
Branch:
Account Holder Name:
Account Number:
Account Type:
New Debit Order Date:
Kind regards
Thembinkosi
Please advise if you would still like to change your debit order date?
Please provide the below details:
Bank:
Branch:
Account Holder Name:
Account Number:
Account Type:
New Debit Order Date:
Kind regards
Thembinkosi
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ANGELIQUE D's updateReviewer Update
04 Jul 2023, 13:55Dear Hello Peter
I have had endless problems with Blue Label Connect. How do I go about getting hold of the credit bureau? Since taking out this contract I asked them to debit my account on the 26th of each month. They always tried to debit on the 23rd of each month.I then landed changing bank accounts due to purchasing a house and the bank offered me a better interest rate if I changed to them. I notified Blue Label Connect, they then for months tried to debit the old bank account and me continuously giving them the new account details. They eventually had the right bank account number and continuously tried to debit on the 23rd of each month. Now my credit score has been impacted with them showing missed payments. Bearing in mind I was **** to about the capabilities of the device sold on contract and the device only worked for 1 month. I supp**** them on information as to where to collect the broken device that doesn't want to charge. The device is still at my offices and hasn't been collected. I am actually at a point where I want to scream as the debit my account monthly and I had a working device for 1 month of the 2 year contract. When you call in to their call center the advisors are rude and un helpful. What can I do regarding my credit report as well as the device that only worked for a month?
I have had endless problems with Blue Label Connect. How do I go about getting hold of the credit bureau? Since taking out this contract I asked them to debit my account on the 26th of each month. They always tried to debit on the 23rd of each month.I then landed changing bank accounts due to purchasing a house and the bank offered me a better interest rate if I changed to them. I notified Blue Label Connect, they then for months tried to debit the old bank account and me continuously giving them the new account details. They eventually had the right bank account number and continuously tried to debit on the 23rd of each month. Now my credit score has been impacted with them showing missed payments. Bearing in mind I was **** to about the capabilities of the device sold on contract and the device only worked for 1 month. I supp**** them on information as to where to collect the broken device that doesn't want to charge. The device is still at my offices and hasn't been collected. I am actually at a point where I want to scream as the debit my account monthly and I had a working device for 1 month of the 2 year contract. When you call in to their call center the advisors are rude and un helpful. What can I do regarding my credit report as well as the device that only worked for a month?
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ANGELIQUE D's update04 Jul 2023, 13:55
Reviewer Update
Dear Hello Peter
I have had endless problems with Blue Label Connect. How do I go about getting hold of the credit bureau? Since taking out this contract I asked them to debit my account on the 26th of each month. They always tried to debit on the 23rd of each month.I then landed changing bank accounts due to purchasing a house and the bank offered me a better interest rate if I changed to them. I notified Blue Label Connect, they then for months tried to debit the old bank account and me continuously giving them the new account details. They eventually had the right bank account number and continuously tried to debit on the 23rd of each month. Now my credit score has been impacted with them showing missed payments. Bearing in mind I was **** to about the capabilities of the device sold on contract and the device only worked for 1 month. I supp**** them on information as to where to collect the broken device that doesn't want to charge. The device is still at my offices and hasn't been collected. I am actually at a point where I want to scream as the debit my account monthly and I had a working device for 1 month of the 2 year contract. When you call in to their call center the advisors are rude and un helpful. What can I do regarding my credit report as well as the device that only worked for a month?
I have had endless problems with Blue Label Connect. How do I go about getting hold of the credit bureau? Since taking out this contract I asked them to debit my account on the 26th of each month. They always tried to debit on the 23rd of each month.I then landed changing bank accounts due to purchasing a house and the bank offered me a better interest rate if I changed to them. I notified Blue Label Connect, they then for months tried to debit the old bank account and me continuously giving them the new account details. They eventually had the right bank account number and continuously tried to debit on the 23rd of each month. Now my credit score has been impacted with them showing missed payments. Bearing in mind I was **** to about the capabilities of the device sold on contract and the device only worked for 1 month. I supp**** them on information as to where to collect the broken device that doesn't want to charge. The device is still at my offices and hasn't been collected. I am actually at a point where I want to scream as the debit my account monthly and I had a working device for 1 month of the 2 year contract. When you call in to their call center the advisors are rude and un helpful. What can I do regarding my credit report as well as the device that only worked for a month?