1 reviews | Active since Jan 2020
Dissatisfied with phone contract device.
Good day.
I have a problem.i was called a few weeks ago by the above-mentioned company pertaining a cell contract from C Connect.they offered me a Packard Bell Daytona G6 at a monthly price for 24 months at R449.00. The phone was delivered to me on 2 September 2024. Well I was impressed.on using the Phone almost 2weeks.I discovered the phone is not worth the price I payed.on contacting the company to explain my situation,because the battery does not even last half a day. Some of my apps hang,or at times just logout by itself while busy. I was told that they can cancel my contract but there is a cancellation fee of R5000 to be paid. To my shock this was never mentioned to me while they were selling this deal to me. At this point and time no payment was **** from my side as deductions will only go off end of September 2024. At this point and time I did not receive any formal contract by email or other. I must say the consultant I spoke to was not helpful.my call was cut and had to phone them back almost 3 time while this happen all they could say was sorry.. please assist. The price and the devise is not worth it.
Please note that the premium price of the contract includes several key benefits, such as [Data, minutes], along with the device provided at the start of your contract. These offerings are bundled as part of the premium package and are factored into the overall pricing.Since your cancellation request has been made after the cooling-off period, the settlement amount reflects the applicable charges for early termination, in accordance with our cancellation policy.If you have any further questions or need additional assistance, please feel free to reach out.
Regards
Please note that the premium price of the contract includes several key benefits, such as [Data, minutes], along with the device provided at the start of your contract. These offerings are bundled as part of the premium package and are factored into the overall pricing.Since your cancellation request has been made after the cooling-off period, the settlement amount reflects the applicable charges for early termination, in accordance with our cancellation policy.If you have any further questions or need additional assistance, please feel free to reach out.
Regards
