Disgusting service from Blue Label Connect

I took out an cellphone contract with this terrible company.... They were in a hurry to call me everyday for a sale, but their after sales customerservice is flippen terrible and disgusting. The phn was delivered and activated on the 29 october 2021. I had to call inbeverytimevfor activation aswell but never the less i didnt even used the phn for a week... Then the phone was dead.... I called them numerous times, promising they will call me back to arrange collection.... I still have the phn with me... They never called me back... How can i pay for something that i cannot use... I am fedup for this company... They over promise and under delivered... What ****ed me totally off was this agent Letohogonolo, when he told me its not his problemand issue, and why must he tell the supervisor or manager to call me back because they will not. So how can customerservice agents dnt have any empathy with the customer.... I used to work in a call centre and i never treat a customer without compassion and empathy.... Blue Label Connect customer service is just bad and stink... You need to go And learn how to talk and treat a customer.... I am dusgusted with your service.... Please cancel my contract with immediate effect and make sure you refund my R339 cause you are quick to take my money but not quick to contact me to sort out the obf.... Will take this further on with the ombudsman if i dnt get feedback within 24 hours.