Disgusting service from Blue Connect Label

I took my phone in for repairs for a faulty battery. This was on the 26th of March 2025. On the 10th of April I called to make a follow up, I was given an invoice of R450 to pay. I did that and sent the proof of payment. I allowed a week to pass by, on the 29t of April, I called to check on the progress and expected tat for my phone to be returned back. I spoke to a few consultants, Faiza, Rachel, Lihle who all advised that there was a message on the system that was sent to the supplier to dispatch the phone. Luckily I still had the suppliers contact details, I called them and spoke to Nkululeko, who advised me that the phone was sent back to Blue Connect on the 14 of April. Everyday I call and being advised that it will be escalated. I asked to speak to the manager and was told by Lihle that the manager is on lunch. Sadly my debit order is going through yet I have no phone. The service is disgusting, I regret why I even took out a phone with them, I should have just went to MTN or other reputable and well known cell phone companies.