Disgusting SERVICE

I am beyond disappointed in this business and their service. In 2022 they introduced me to the ZTE contracts when a agent called me. I accepted the phone and as I have received it, it did not work. After almost 6 months they did come and collect it for repairs, never gave me another phone or did not send back the phone after repairs. But they did Bill me every month and eventually ITC listed me for R9000. I wont pay something that I dont have and cant use. I feel this is unfair because now I cannot apply at another service provider for a cellphone. I have called, emailed and more to try and find out what the problem is and why they did not give my phone back. No answer. In October 2024 three different staff members contact me to make arrangements to come and deliver the ZTE phone as it was still with Repairs. Two contact centre staff told me that they have approved me for two new cellphone deals. Which however was approved on my CAPITEC banking app. When I called today, nobody knows anything about the contract phones as well as approving me. I dont know who is ***** or what is going on but the treatment that I have received from this company is beyond disgusting and thei should shut their doors because now someone is *****ing my money and not giving me answers. Disgusting to say the least