VB
Vanessa B
1 reviews | Active since Jan 2020
30 Jan 2026, 15:44
DISGUSTING CUSTOMER SERVICE
Terrible service from Blue Label Connect. I’ve been trying to get a call back for three weeks with zero response. They sent me a device in January that I never requested, and the proper sales deal was not followed, so I had to cancel.
They don’t call back, don’t follow through, and show no interest in customers. I’ve wasted airtime and time chasing them. Completely unprofessional—would not recommend.
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Replies (3)0
Replies (3)
Blue Label Connect's replyOfficial
02 Feb 2026, 08:26Good day,
Thank you for reaching out and bringing the matter to our attention, we would like to apologize for the inconvenience caused. Kindly note that we are currently reviewing your query and will provide you with feedback promptly.
Kind regards
BLC Customer Service
Thank you for reaching out and bringing the matter to our attention, we would like to apologize for the inconvenience caused. Kindly note that we are currently reviewing your query and will provide you with feedback promptly.
Kind regards
BLC Customer Service
Blue Label Connect's reply02 Feb 2026, 08:26
Official
Good day,
Thank you for reaching out and bringing the matter to our attention, we would like to apologize for the inconvenience caused. Kindly note that we are currently reviewing your query and will provide you with feedback promptly.
Kind regards
BLC Customer Service
Thank you for reaching out and bringing the matter to our attention, we would like to apologize for the inconvenience caused. Kindly note that we are currently reviewing your query and will provide you with feedback promptly.
Kind regards
BLC Customer Service
VB
Vanessa B's updateReviewer Update
03 Feb 2026, 16:10 This is a follow-up to my original complaint, and despite promises of escalation and callbacks, I have still been completely ignored. The sheer indifference and lack of accountability from this company is appalling. I train customer service professionals for a living, and even I am shocked at how poorly they handle clients. This level of negligence is unacceptable—immediate action and a proper resolution are long overdue
VB
Vanessa B's update03 Feb 2026, 16:10
Reviewer Update
This is a follow-up to my original complaint, and despite promises of escalation and callbacks, I have still been completely ignored. The sheer indifference and lack of accountability from this company is appalling. I train customer service professionals for a living, and even I am shocked at how poorly they handle clients. This level of negligence is unacceptable—immediate action and a proper resolution are long overdue
VB
Vanessa B's updateReviewer Update
09 Feb 2026, 11:05So finally, after having to go to the extreme and post a review and threaten with the ombudsman, i received a call from sales on the 6th of Feb and had my device delivered this morning. and no surprise there, it was the wrong device. thank you to all involved with resolving this for me
VB
Vanessa B's update09 Feb 2026, 11:05
Reviewer Update
So finally, after having to go to the extreme and post a review and threaten with the ombudsman, i received a call from sales on the 6th of Feb and had my device delivered this morning. and no surprise there, it was the wrong device. thank you to all involved with resolving this for me