Disgusting customer service!

I am beyond livid! My December debit order was deducted today, 12/12, leaving me broke... When I called in, I was told to send an email with 3 month bank statements attached...got a lame email answer something about they don't deal with contract queries...I called again, this time I was told it's company policy to take Dec debit orders this early...this is utter bull****...1st of all, there's no communication about this, I'm not even given a choice, like another company did...and then when I asked for a refund, I was told it takes between 7 to 14 working days, and I shouldn't bother as it will then be time for my actual payment. ***, I'm left broke with the little funds I had to make it at least to payday, let alone Christmas...All they can say is SORRY...Blue Label Telecom feels **** for their clients...had I known this, I never would've even signed up!