MQ
Maapola Q

1 reviews | Active since Mar 2024

30 Sept 2024, 13:27

DISGUSTED BY BLUE LABLE CONNECT

THESE PEOPLE ARE SO ***********. I CALLED IN 3 WEEKS AGO REQUESTING FOR MY PUK NUMBER AND I WAS TOLD BY NONDUMISO THAT SHE IS ESCALATING THE MATTER AND I WILL GET A RESPONSE WITHIN 48HRS. THREE WEEKS LATER I CALL TO FIND OUT WHY I HAVE BEEN RESPONED TO, AND LIHLE SAYS MY QUERY WAS CLOSED EVEN BEFORE THE MATTER WAS RESOLVED. BLUE LABLE NEVER FORGETS TO DEBIT BUT THEY ALWAYS FORGET TO RESOLVE SIMPLE ISSUES. THEY STUFF NEEDS TRAINING. ONCE IM DONE WITH THE CONTRACT PAYMENT. I DONT WANT TO HEAR FROM THEM AGAIN

0
Replies (5)
Blue Label Connect
Blue Label Connect's reply30 Sept 2024, 15:00
Official
Good day Queen,

please provide us with your contract cell number for us to assist with the puk number promptly.

We really apologize for the bad experience you had.


Regards,
BLC Team
MQ
Maapola Q's update30 Sept 2024, 16:54
Reviewer Update
***
Blue Label Connect
Blue Label Connect's reply01 Oct 2024, 08:20
Official
Good morning,

Please see below Puk as requested.
 
PUK   ***0 

Regards,
NKundele
MQ
Maapola Q's update01 Oct 2024, 16:47
Reviewer Update
I'm unable to see the puk number it's starred out. My email address is ***. I tried calling in again and it still says matter has been escalated
Blue Label Connect
Blue Label Connect's reply14 Oct 2024, 10:15
Official
Hi,

Please check your email, we sent you the puk number.