DS
Daniel S
1 reviews | Active since Mar 2023
24 Jan 2024, 14:48
Disappointed customer
Where does one start First there was a huge delay to pickup my laptop for repairs emails up and down .. laptop finally picked up mid December. Now to get anyone to explain to me what's the status of my laptop repair is a huge task.. they used to respond via email for a call 12 January to apologise that it was Xmas and they appolgies that the tech hasn't done anything yet I said that's fine but schools has now started and my daughter needs her laptop back so can they please atleast now hurry up.. send emails again last week no responds . Phone yesterday says it's ready for collection.. phone today to get a status update completely different from yesterday feedback... Common guys you expect payment and debit orders to go off every month but you can't have the sense of urgency.....
Helpful (0)
Replies (6)0
Replies (6)
Blue Label Connect's replyOfficial
25 Jan 2024, 09:29Good day Mr Vanstaden
We apologize for the delay in your device repairs.
Please note that we have escalated to the repairs Centre with regards to the status of your device repair and we will give you feedback as soon as they revert.
Regards,
Nkundele
We apologize for the delay in your device repairs.
Please note that we have escalated to the repairs Centre with regards to the status of your device repair and we will give you feedback as soon as they revert.
Regards,
Nkundele
Blue Label Connect's reply25 Jan 2024, 09:29
Official
Good day Mr Vanstaden
We apologize for the delay in your device repairs.
Please note that we have escalated to the repairs Centre with regards to the status of your device repair and we will give you feedback as soon as they revert.
Regards,
Nkundele
We apologize for the delay in your device repairs.
Please note that we have escalated to the repairs Centre with regards to the status of your device repair and we will give you feedback as soon as they revert.
Regards,
Nkundele
DS
Daniel S's updateReviewer Update
29 Jan 2024, 06:16Morning Nkundele
I have had no response yet and Clint also said on Thursday he promised to keep me posted and find out till now I have had no response.
I have had no response yet and Clint also said on Thursday he promised to keep me posted and find out till now I have had no response.
DS
Daniel S's update29 Jan 2024, 06:16
Reviewer Update
Morning Nkundele
I have had no response yet and Clint also said on Thursday he promised to keep me posted and find out till now I have had no response.
I have had no response yet and Clint also said on Thursday he promised to keep me posted and find out till now I have had no response.
DS
Daniel S's updateReviewer Update
31 Jan 2024, 09:37Still no response from repairer Clint gets no feedback from them it's been weeks what am I supposed to do in the meantime? I'm paying for a contract and just expected to wait for weeks after weeks while your repair company doesn't have the respect to repsond to your emails.
DS
Daniel S's update31 Jan 2024, 09:37
Reviewer Update
Still no response from repairer Clint gets no feedback from them it's been weeks what am I supposed to do in the meantime? I'm paying for a contract and just expected to wait for weeks after weeks while your repair company doesn't have the respect to repsond to your emails.
Blue Label Connect's replyOfficial
06 Feb 2024, 08:15Good morning Mr. Van Staden
We apologize for the delay in response and the inconvenience this has caused for you.
Kindly note that the suppliers were still waiting for parts to fix the laptop and they promised to give us feedback as soon as they are finished, we also urged them to be hasty as this is a matter of urgency.
Regards,
Nkundele
We apologize for the delay in response and the inconvenience this has caused for you.
Kindly note that the suppliers were still waiting for parts to fix the laptop and they promised to give us feedback as soon as they are finished, we also urged them to be hasty as this is a matter of urgency.
Regards,
Nkundele
Blue Label Connect's reply06 Feb 2024, 08:15
Official
Good morning Mr. Van Staden
We apologize for the delay in response and the inconvenience this has caused for you.
Kindly note that the suppliers were still waiting for parts to fix the laptop and they promised to give us feedback as soon as they are finished, we also urged them to be hasty as this is a matter of urgency.
Regards,
Nkundele
We apologize for the delay in response and the inconvenience this has caused for you.
Kindly note that the suppliers were still waiting for parts to fix the laptop and they promised to give us feedback as soon as they are finished, we also urged them to be hasty as this is a matter of urgency.
Regards,
Nkundele
DS
Daniel S's updateReviewer Update
07 Feb 2024, 09:30Hi Nkundele
Last week I had little response from the company and Clint advised that no one from the repairers comes back to him. It took me two minutes to Google your repaired company stylco .. immediately found a person to speak to and immediately got the ceos email of Stylco they immediately found my device and repaired it so I don't understand why Clinton could not have done this. However yesterday stylco confirmed that my laptop is back in bluelabel property since.monday .. guess what no feedback nothing. I emailed Clinton twice and now again this morning.. guess what no responds .. I even left a message with your call centre yesterday asking him to phone me back.. what on earth is going on? As a customer I have to phone your repair company to allocate my device .. I speed this up not your company.. and then it gets returned to you and still you guys cant respond or phone me back to arrange delivery back to me... No guys this is not on this is not how customer service works. How can you expect me to accept this?
Last week I had little response from the company and Clint advised that no one from the repairers comes back to him. It took me two minutes to Google your repaired company stylco .. immediately found a person to speak to and immediately got the ceos email of Stylco they immediately found my device and repaired it so I don't understand why Clinton could not have done this. However yesterday stylco confirmed that my laptop is back in bluelabel property since.monday .. guess what no feedback nothing. I emailed Clinton twice and now again this morning.. guess what no responds .. I even left a message with your call centre yesterday asking him to phone me back.. what on earth is going on? As a customer I have to phone your repair company to allocate my device .. I speed this up not your company.. and then it gets returned to you and still you guys cant respond or phone me back to arrange delivery back to me... No guys this is not on this is not how customer service works. How can you expect me to accept this?
DS
Daniel S's update07 Feb 2024, 09:30
Reviewer Update
Hi Nkundele
Last week I had little response from the company and Clint advised that no one from the repairers comes back to him. It took me two minutes to Google your repaired company stylco .. immediately found a person to speak to and immediately got the ceos email of Stylco they immediately found my device and repaired it so I don't understand why Clinton could not have done this. However yesterday stylco confirmed that my laptop is back in bluelabel property since.monday .. guess what no feedback nothing. I emailed Clinton twice and now again this morning.. guess what no responds .. I even left a message with your call centre yesterday asking him to phone me back.. what on earth is going on? As a customer I have to phone your repair company to allocate my device .. I speed this up not your company.. and then it gets returned to you and still you guys cant respond or phone me back to arrange delivery back to me... No guys this is not on this is not how customer service works. How can you expect me to accept this?
Last week I had little response from the company and Clint advised that no one from the repairers comes back to him. It took me two minutes to Google your repaired company stylco .. immediately found a person to speak to and immediately got the ceos email of Stylco they immediately found my device and repaired it so I don't understand why Clinton could not have done this. However yesterday stylco confirmed that my laptop is back in bluelabel property since.monday .. guess what no feedback nothing. I emailed Clinton twice and now again this morning.. guess what no responds .. I even left a message with your call centre yesterday asking him to phone me back.. what on earth is going on? As a customer I have to phone your repair company to allocate my device .. I speed this up not your company.. and then it gets returned to you and still you guys cant respond or phone me back to arrange delivery back to me... No guys this is not on this is not how customer service works. How can you expect me to accept this?
Blue Label Connect's replyOfficial
07 Feb 2024, 16:05Good day Mr Van Staden's
We apologize for the bad service you received and thank you for enlightening us.
Please accept our apology as we were still waiting for response from the team that dispatches devices from repairs to clients. We will immediately email them and ask them to arrange delivery for you.
Kind regards,
Nkundele
We apologize for the bad service you received and thank you for enlightening us.
Please accept our apology as we were still waiting for response from the team that dispatches devices from repairs to clients. We will immediately email them and ask them to arrange delivery for you.
Kind regards,
Nkundele
Blue Label Connect's reply07 Feb 2024, 16:05
Official
Good day Mr Van Staden's
We apologize for the bad service you received and thank you for enlightening us.
Please accept our apology as we were still waiting for response from the team that dispatches devices from repairs to clients. We will immediately email them and ask them to arrange delivery for you.
Kind regards,
Nkundele
We apologize for the bad service you received and thank you for enlightening us.
Please accept our apology as we were still waiting for response from the team that dispatches devices from repairs to clients. We will immediately email them and ask them to arrange delivery for you.
Kind regards,
Nkundele