AT
Arthur T
1 reviews | Active since Apr 2025
04 Jun 2025, 09:37
Delivering wrong products
Deliver the wrong phone you asked for! Deliver a cheap Zte A35 phone that costs 1600 brand new to sell it to you for 400 every month, a phone with 5mp rear camera, spoke to an agency and I told the agency I want a Samsung somehow they delivered the cheap phone, called them after delivery that it's a wrong phone never opened it. Now 2 months debiting my account saying they're investigating, please collect your phone and refund me
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Blue Label Connect's replyOfficial
09 Jun 2025, 09:51Good day Arthur,
Thank you for bringing this to our attention. We are really sorry to hear about your experience — especially receiving a phone you didn’t request and being charged for it despite notifying us immediately.
We completely understand your frustration; to resolve this matter as quickly as possible, we have escalated your case and an investigation of incorrect delivery and why the dispute was not actioned upon your first request will be done.
We will do our best to rectify this quickly. Thank you again for your patience, and we’ll be in touch with updates as soon as possible.
Kind regards
BLC Customer Care Team
Thank you for bringing this to our attention. We are really sorry to hear about your experience — especially receiving a phone you didn’t request and being charged for it despite notifying us immediately.
We completely understand your frustration; to resolve this matter as quickly as possible, we have escalated your case and an investigation of incorrect delivery and why the dispute was not actioned upon your first request will be done.
We will do our best to rectify this quickly. Thank you again for your patience, and we’ll be in touch with updates as soon as possible.
Kind regards
BLC Customer Care Team
Blue Label Connect's reply09 Jun 2025, 09:51
Official
Good day Arthur,
Thank you for bringing this to our attention. We are really sorry to hear about your experience — especially receiving a phone you didn’t request and being charged for it despite notifying us immediately.
We completely understand your frustration; to resolve this matter as quickly as possible, we have escalated your case and an investigation of incorrect delivery and why the dispute was not actioned upon your first request will be done.
We will do our best to rectify this quickly. Thank you again for your patience, and we’ll be in touch with updates as soon as possible.
Kind regards
BLC Customer Care Team
Thank you for bringing this to our attention. We are really sorry to hear about your experience — especially receiving a phone you didn’t request and being charged for it despite notifying us immediately.
We completely understand your frustration; to resolve this matter as quickly as possible, we have escalated your case and an investigation of incorrect delivery and why the dispute was not actioned upon your first request will be done.
We will do our best to rectify this quickly. Thank you again for your patience, and we’ll be in touch with updates as soon as possible.
Kind regards
BLC Customer Care Team