DELAYING MY REFUND

Like I've already written about this here on Helo Peter. I received an offer from Blue Label Connect saying I qualify for a phone. I accepted the offer because I didn't have a phone. The phone got delivered and 3 days after it got delivered the screen stopped working. I called them to find out what can be done. They said they could collect the phone and fix it for me or I can cancel the contract. I opted to cancel the contract. They told me to package the phone with everything it came with and that it would be collected. It took them 14 days to finally collect the phone( Phone collected on 21/February 2023) . After giving them some time, I called on 2nd March 2023 to find out if they received the phone. It was confirmed that the phone was received with everything that it came with. I then asked about the refund for money that was debited from my account. They assured me that since the phone was received and an investigation done, I would get the refund in 3-4 days. I am still waiting, my refund has not yet reflected. Again I'm hoping I'm not going to deal with you debiting my account again this month for a phone I hardly used.